RAWAJ · Riyadh, SA
Posted:
Join a leading F&B retail brand in Riyadh, Saudi Arabia, as Chief Operating Officer (COO) . We are seeking a strategic and results-driven executive with extensive experience in restaurant operations and multi-department management to oversee the company’s operations, drive business growth, and ensure operational excellence across its business units. The ideal candidate will have a strong background in well-known restaurant brands, with the ability to lead diverse functions, optimize operational performance, and support the company’s long-term expansion strategy. Key Accountabilities The position involves: Lead and oversee the company’s overall operations, ensuring efficiency, consistency, and alignment with strategic objectives. Develop and implement operational strategies to support business growth, profitability, and expansion. Oversee restaurant operations and ensure compliance with brand standards, food safety requirements, and service quality expectations. Manage and coordinate multiple departments, including Operations, Research & Development (R&D), Maintenance, Projects, and Call Center. Establish and monitor KPIs, operational performance metrics, and reporting frameworks across all departments. Drive process improvements, operational efficiency, cost optimization, and resource utilization. Oversee new restaurant openings, projects, and operational readiness to support business expansion. Collaborate with senior management to develop business plans, budgets, and growth strategies. Monitor financial and operational performance, identifying opportunities to improve profitability and productivity. Ensure consistent customer experience and service standards across all locations and business units. Lead, develop, and mentor departmental heads, fostering accountability, collaboration, and high performance. Identify operational risks and implement effective solutions to ensure business continuity and sustainable growth. Knowledge, Skills, and Experience We Are Looking For: Bachelor’s degree in Business Administration, Hospitality Management, Engineering, or a related field. An MBA is an advantage. At least 2 years of experience in a COO position or 5 years of experience as an Operations Director , with a strong record of leadership and operational achievement. Proven experience within well-known restaurant brands or established F&B retail businesses. Strong experience managing multiple departments, particularly Operations, R&D, Maintenance, Projects, and Call Center functions. Demonstrated ability to lead large teams, manage complex operations, and drive business performance. Strong financial and commercial acumen, including budgeting, cost control, and profitability improvement. Experience in restaurant expansion, operational standardization, and multi-site management is highly preferred. Excellent strategic planning, problem-solving, and decision-making skills. Strong stakeholder management and communication skills in Arabic and English. Ability to work in a fast-paced environment, manage competing priorities, and deliver measurable results.