Employer not provided · Abu Dhabi, AE
Posted:
Role Purpose Lead retail service governance and vendor performance management across multiple contracts, ensuring service quality, cost control, and continuous improvement in a multi-vendor retail environment. Key Responsibilities Own vendor governance framework for retail services: scorecards, service reviews, breach management, improvement plans. Lead SLA/OLA design, operationalization, and enforcement including escalations and corrective action tracking. Manage contract lifecycle inputs: scope validation, RFP support, commercial reviews, renewals, and risk controls. Provide executive-ready reporting and insights: trends, risk hotspots, cost drivers, vendor performance comparisons. Support service transitions and vendor changes ensuring operational readiness and measurable outcomes. Drive CSI initiatives tied to vendor performance (MTTR reduction, proactive monitoring, incident prevention). Mentor junior analysts and enforce governance standards/templates.