Cabin Cleaning Supervisor

About this opportunity

Job Summary The Cabin Cleaning Supervisor supervises Team Leaders and cabin cleaning teams across assigned shifts. The role is responsible for ensuring high-quality cabin appearance standards, efficient resource utilization, on-time turnaround performance, safety compliance and effective coordination with airline representatives and operational stakeholders. Key Job Accountabilities Supervise Team Leaders and cabin cleaning teams to ensure efficient shift operations and service delivery. Manage manpower, equipment, and consumable allocation to meet operational requirements and turnaround targets. Monitor cleaning quality, productivity, and performance KPIs, taking corrective action when required. Lead disruption management, service recovery activities, and resolution of operational issues. Conduct quality reviews, investigate recurring service failures and implement corrective actions. Coordinate with airline representatives and internal stakeholders on operational priorities and service delivery. Prepare shift reports covering performance, resource utilization, incidents, and service outcomes. Ensure compliance with safety, security, hygiene, chemical handling, and waste management standards. Coach and support Team Leaders to enhance team performance and operational effectiveness. Qualifications & Experience High School Certificate or equivalent required; qualification in Aviation, Hospitality, Facilities Management, Operations, or a related field preferred. Minimum 5 years of experience in aircraft cabin cleaning, airport operations, or a similar operational environment. Previous Team Leader or Supervisory experience in a shift-based operation. Experience managing teams within time-critical aircraft turnaround environments. Good understanding of cabin cleaning procedures, quality inspection standards, safety, hygiene and security requirements. Proficiency in English (written and verbal); additional languages are an advantage. Willingness to work rotating shifts, weekends and public holidays. Skills & Competencies Strong knowledge of aircraft cabin cleaning operations and airline service standards. Effective workforce planning and resource allocation skills. Ability to monitor quality, productivity and compliance through operational data. Strong leadership, coaching, and team management capabilities. Excellent communication and stakeholder management skills. Sound decision-making, attention to detail and ability to perform under pressure. Strong problem-solving and service recovery skills in a fast-paced operational environment