Head of Membership

About this opportunity

Role Overview We are looking for a highly energetic, entrepreneurial and hands-on Head of Membership to build and lead an invitation-only global membership platform connecting a curated network of restaurants, hotels, events and hospitality experiences. This is a build-from-the-ground-up role for someone who thrives in a start-up environment, is comfortable operating with ambiguity and enjoys turning ideas into fully functioning products and experiences. The Head of Membership will own the membership journey end-to-end — from launching the platform, driving acquisition and engagement, to ensuring a seamless experience for members across markets. Key Responsibilities Membership Launch & Growth Lead the launch of the membership platform and drive its commercial development. Build and manage the membership pipeline, from prospecting and invitations through to onboarding and retention. Develop relationships with potential members and personally drive membership acquisition. Build a strong member community and ensure members are actively engaged with the platform. Track membership performance, acquisition, engagement, retention and revenue. Member Experience Own the end-to-end member journey and ensure a seamless, high-touch experience. Manage member requests, reservations, access and special experiences across the hospitality network. Act as a key point of contact for members, particularly for high-value or complex requests. Continuously gather member feedback and identify opportunities to improve the experience. Technology & Product Work closely with the relevant teams to ensure the app, booking journey, member communications and collateral are fully operational ahead of and following launch. Test the member journey end-to-end and identify issues or improvements. Ensure all membership information, benefits and experiences are accurately reflected across the platform. Act as the bridge between the member experience and the technology/product teams. Global Operations Ensure all restaurants, hotels, events and operational teams understand the membership proposition and how it works. Establish clear processes for member bookings, benefits, access and requests. Develop and implement SOPs, guidelines and training materials for operational teams. Ensure teams across different markets are properly briefed and aligned. Monitor the member experience across locations and resolve operational issues quickly. Partnerships & Experiences Work closely with hospitality venues and partners to maximise the value of the membership. Coordinate exclusive experiences, events, access and member benefits. Identify opportunities to enhance the member offering through new partnerships and experiences. Ensure the membership is consistently delivered to a high standard across all locations. The Profile We are looking for someone who is commercial, entrepreneurial and extremely hands-on . You are likely to be someone who: Has a genuine start-up mentality and enjoys working in an entrepreneurial environment. Is comfortable taking ownership without needing a large team or established infrastructure around them. Is highly energetic, proactive and naturally solution-oriented. Has excellent networking and relationship-building skills. Is confident engaging with high-value clients and selling a premium membership proposition. Has a strong understanding of luxury hospitality, restaurants, hotels, events, travel, lifestyle or private membership. Is both commercially driven and operationally strong . Can move comfortably between high-level strategy and very detailed execution. Is tech-savvy and comfortable working with apps, CRM systems and digital platforms. Has excellent communication and organisational skills. Is comfortable working internationally across different markets and cultures. Doesn't wait for someone else to solve a problem — they take ownership and make it happen. Discover more about our company ↓ https://paris-society.com/