Lead Nurturing Agent

About this opportunity

Jumeirah International Nurseries Location: Dubai Department: Marketing About the Role We are seeking a dynamic and customer-centric Lead Nurturing Agent to join our growing team at Jumeirah International Nurseries (JINS) . This role is pivotal in driving enrolment conversions by delivering a seamless, warm, and professional admissions experience from initial enquiry through to student admission. If you are passionate about early years education, have a flair for communication, and thrive in a fast-paced, target-driven environment—this role is for you! Key Responsibilities 1. Lead Management – From Enquiry to Admission Initial Enquiry Follow-Up: Send a personalised enquiry response within 24 hours and update CRM status to ‘Open’. Phone Communication: Call parents to understand their needs, introduce JINS, and book a nursery tour using CRM tools. Log all call notes. Tour Coordination: Schedule, confirm, and mark tours as completed in CRM. Initiate post-tour communications, including “Hooray!” and feedback request emails. Post-Tour Engagement: Follow up within 24 hours of the tour and initiate structured follow-up emails at 3 days, 1 week, and 1 month intervals if needed.