Lobby Ambassador

About this opportunity

Overview Of The Role: The Lobby Ambassador is a front office role responsible for creating a welcoming atmosphere for guests, offering personalized service, and ensuring a seamless experience from arrival to departure. Embracing the IHG brand values, the Ambassador serves as a key touchpoint for guest interactions, fostering genuine connections and promoting brand loyalty. Success in this role is marked by the ability to maintain exemplary standards of service, respond to guest inquiries and requests, and ensure smooth coordination of guest transportation and logistics. What You Will Do: Guest Relations Project a first positive impression of the Hotel to arrival guests by extending a warm welcome. Maintain detailed knowledge of all facilities and services offered by the hotel. Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity. Promotes IHG One Rewards programs. Attends to guest's complaints, inquiries and requests and referees problems to Supervisor or Duty Manager if unable to assist. Transportation Coordination Handling all the airport pick up requests and drop off when required. Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities. Coordinate with Managers and any other Department for VIP guests arrivals & transportation arrangements. Assist departing guests in pre-check in, ticketing, and baggage clearance or lost baggage. Maintain a good relation with IHG Airport Representative office in T3 and other partners. Administrative Duties Compile and maintain daily reports and constantly checking for any new bookings and changes. Knowledgeable of all special promotion procedures, for programs such as Seasonal Packages, Frequent Flyers Programs, and Intercontinental Hotels Group Loyalty programs. Assist in any other duties when required by the Guest Relations and Reception Team. Maintains exemplary deportment standards of behaviour, appearance, and attitude expected in an IHG Brand.