The Ritz-Carlton · Doha, QA
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POSITION SUMMARY YOUR LEGACY STARTS WITH US At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life’s most meaningful moments. FIND PURPOSE IN YOUR PASSION At The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever. Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return: A rewarding career within one of the most recognized and prestigious luxury brands in the world. Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties. Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals. A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more: Exclusive training and leadership development programs Recognition and rewards for exceptional service Preferential Members Rates at Marriott Hotels Globally Dining & Wellness discounts for your family and you Medical Insurance Coverage An HR team dedicated to your success and wellbeing The Concierge Agent serves as a key ambassador of the hotel, providing personalized assistance and local destination expertise to enhance guest experiences. The role supports the Concierge team in delivering exceptional service, coordinating guest requests, arranging transportation, making reservations, and ensuring every guest enjoys a seamless and memorable stay in accordance with Marriott International and The Ritz-Carlton service standards. Key Responsibilities Guest Service Welcome guests professionally and establish positive guest relationships. Assist guests with inquiries regarding hotel facilities, services, events, and local attractions. Provide personalized recommendations for dining, shopping, entertainment, and cultural experiences. Anticipate guest needs and proactively offer assistance. Concierge Operations Arrange transportation, limousine services, airport transfers, and taxi bookings. Assist with restaurant, spa, tour, and entertainment reservations. Coordinate delivery of guest requests, packages, messages, and special amenities. Maintain accurate records of guest requests and follow up to ensure satisfaction. Support the Concierge Desk in managing daily operations and guest communications. Guest Relations Handle guest concerns promptly and professionally, escalating issues when necessary. Build rapport with guests to create memorable and distinctive experiences. Recognize repeat and VIP guests and ensure personalized service delivery. Promote hotel services, outlets, and experiences when appropriate. Administrative Duties Maintain updated information on local attractions, transportation schedules, city events, and tourism activities. Ensure concierge materials, brochures, and guest information are current and organized. Complete daily reports and documentation accurately. Utilize Marriott systems and operational procedures efficiently. Safety & Compliance Follow all Marriott and Ritz-Carlton policies and procedures. Maintain confidentiality of guest information. Adhere to safety, security, and emergency procedures. Ensure compliance with local regulations and company standards. Candidate Profile Education & Experience High School Diploma, Hospitality Diploma, or equivalent. Previous experience in Front Office, Concierge, Guest Relations, or Customer Service preferred. Luxury hotel experience is an advantage. Skills & Competencies Excellent verbal and written communication skills in English. Knowledge of Doha attractions, restaurants, shopping destinations, and cultural sites preferred. Strong guest-service orientation and interpersonal skills. Professional appearance and demeanor. Ability to multitask and perform effectively in a fast-paced environment. Strong problem-solving and organizational abilities. Proficiency in Microsoft Office and hotel property management systems. Additional languages (Arabic, Russian, Mandarin, French, etc.) are an advantage. Physical Requirements Ability to stand and walk for extended periods. Occasional lifting and carrying of guest items or packages. Ability to perform duties in a dynamic hotel environment. Marriott / Ritz-Carlton Core Competencies Put People First Pursue Excellence Embrace Change Act with Integrity Serve Our World Preferred Behavioral Competencies Guest Centricity Attention to Detail Communication Excellence Teamwork & Collaboration Personal Accountability Cultural Awareness Initiative & Proactive Service In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.