ITSM Tools Administrator

About this opportunity

We are looking for an experienced OSS Tools Administrator to support and manage enterprise OSS, ITSM, and monitoring platforms Key Responsibilities: Provide L2/L3 support for OSS tool-related incidents and issues. Coordinate with vendors and OEMs for maintenance, upgrades, and troubleshooting. Train Service Desk and Monitoring teams on tool usage and best practices. Ensure smooth operation and integration of OSS tools with infrastructure, applications, and network environments. Monitor platform performance, generate operational reports, and track SLA/KPI compliance. Support governance, audit, and documentation activities. Drive automation initiatives to improve operational efficiency. Required Skills: Hands-on experience with OpenText/Micro Focus OSS tools including APM Connect-it, NNMi, NNMi SPI for Traffic, OBM, Optic Data Lake (ODL), SiteScope, SMAX, UCMDB, ZENworks, and Elasticsearch . Strong knowledge of enterprise monitoring, OSS administration, and tool integrations. Preferred Experience: Experience with ServiceNow, Remedy, SolarWinds, Nagios, Zabbix, Splunk , and ITIL-based service management environments. Qualifications: Bachelor's degree in Computer Science, IT, or a related field with 4-6 years of OSS/ITSM tool administration experience . ITIL v4 certification is preferred, while ServiceNow, Splunk, or other tool-specific certifications are an added advantage.