CX Manager

About this opportunity

We are urgently hiring CX Manager for a 4-month contract (extendable) with our client, a Leading technology consulting firm, onsite role in Sharjah, UAE Location: Sharjah, UAE Duration: 4 months contract (extendable) Start Date: ASAP ROLE OVERVIEW: As the Customer Experience (CX) Manager, you will act as the voice of the customer and colleague across a major Wholesale Banking transformation programme. You will be responsible for reviewing and optimizing customer journeys delivered by technology vendors, ensuring alignment with business objectives, user expectations, and brand standards. Working closely with business stakeholders, operations teams, and vendors, you will drive consistent, user-centric experiences across onboarding, trade finance, cash management, and servicing channels while supporting successful user adoption and business readiness. Required Skills & Qualifications: Customer Journey Management: Experience designing, reviewing, and optimizing customer and colleague journeys across digital banking channels. Wholesale Banking Expertise: Strong understanding of corporate onboarding, trade finance, cash management, and servicing processes. Stakeholder & Vendor Management: Ability to collaborate with vendors and business stakeholders to align solutions with customer and business needs. Digital Transformation & UAT: Experience supporting transformation programs through discovery, design reviews, UAT, and business readiness activities. UX & Business Analysis: Skilled in identifying journey improvements, evaluating trade-offs, and enhancing user experience within platform capabilities. If you are interested and meet the above requirements, please share your updated CV with Suitable candidates will be contacted for further discussion Let op: vacaturefraude Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding: * Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN). * Twijfel je over de echtheid van een vacature of contactpersoon Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website. Important: job fraud Unfortunately, job fraud is becoming more common. Beware of such scams: * We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call. * If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.