Registration Specialist

About this opportunity

Role & responsibilities Key Responsibilities Registration Operations & Case Handling Process and validate taxpayer e-invoicing registration and onboarding requests, ensuring accuracy, completeness, and compliance with approved business and procedural requirements. Coordinate with internal operational, policy, and technical teams to resolve registration or onboarding issues and support timely activation on the e-invoicing system. Prepare clear case summaries and business documentation for complex or escalated e-invoicing onboarding cases. Taxpayer Register & Data Accuracy Update and maintain e-invoicing registration and onboarding records, ensuring consistency between the e-invoicing register and the Dhareeba taxpayer filing platform. Identify data gaps, inconsistencies, or mismatches in taxpayer onboarding information and coordinate corrective actions with relevant teams. Apply approved data standards and maintain accurate, auditable registration documentation, without performing system configuration or technical changes. Procedures & Guidance Apply and refine e-invoicing registration and onboarding procedures, checklists, and templates to support consistent business processing. Provide operational feedback on registration and onboarding procedures based on observed issues, taxpayer queries, and rollout experience. Support team knowledge sharing and readiness activities related to e-invoicing registration operations. Performance & Reporting Monitor operational KPIs related to e-invoicing registration and onboarding, such as processing timelines, activation progress, and case volumes. Prepare operational performance summaries and onboarding status updates for management review. Identify improvement opportunities to enhance efficiency, clarity, and taxpayer experience during e-invoicing onboarding. Coordination & Taxpayer Communication Act as a business coordination point between taxpayers, operations, policy, and technical teams on e-invoicing registration and onboarding matters. Support preparation of clear taxpayer-facing guidance, FAQs, and responses related to e-invoicing registration and onboarding, including alignment with Dhareeba filing processes.