Food Service Supervisor

About this opportunity

Key Responsibility Areas: Talent & Value (People) • Actively participate in the personal development plan set by the management team • Collaborate with peers and support the onboarding of new Emirati trainees, if requested Strategic (Results) • Ensure readiness of assigned workstations through proactive stock and quality checks • Contribute to achieving store KPIs and performance targets through excellence in service Operational (Process) • Participate in rotational assignments across cashiering, order management, kitchen dispatch, and guest services: (BOH Coordination: 20% / Cashiering: 25% /Order Management: 25%/ Guest Services: 30%) • Be trained in various tasks to ensure you are well-equipped to supervise and guide team members who perform these roles • Support order accuracy and prompt service for dine-in, takeaway, and delivery • Operate POS and kitchen equipment in line with safety and hygiene standards • Maintain food quality by following holding times and preparation guidelines • Report any discrepancies or malfunctions to the duty manager • Assist in product labelling, FIFO (first-in-first-out) practices. • Provide feedback to improve store processes and customer experience Customer Satisfaction (Internal and External) • Greeting and Assisting Customers: The role requires greeting customers with professionalism and courtesy. This includes assisting them with their needs and ensuring they have a pleasant experience in the store. • Addressing Customer Concerns: Minor customer concerns should be addressed effectively and escalated to the appropriate personnel when necessary. This ensures that issues are resolved promptly and do not affect the overall customer experience. • Providing Product Information: Accurate product information should be provided to customers. This includes details about the products, their features, and any current offers or promotions. • Encouraging Feedback: Customers should be encouraged to fill out rating or customer experience survey forms. This feedback is valuable for improving store processes and customer satisfaction.