Head Waiter / Head Waitress

About this opportunity

We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service. This position is based at Towers Rotana. As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as: • Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation • Conduct regular training sessions with the assigned team in line with the departmental SOP’s • Monitor duty schedules for the respective team • Ensure the proper appearance and grooming of assigned employees • Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours • Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available • Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being • Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel • Contribute to meet and maximize the monthly revenue budget for the respective outlet