Techmantra Gulf DMCC · Dubai - United Arab Emirates (UAE), AE
Posted:
Job Summary We are seeking an experienced IT Manager to oversee the organization’s complete IT function, including enterprise applications, ERP/CRM systems, infrastructure, cybersecurity, IT operations, and digital transformation. The ideal candidate will combine strategic leadership with hands-on operational expertise to ensure secure, reliable, and efficient IT services aligned with business objectives. Key Responsibilities Lead overall IT strategy, operations, governance, budgeting, and technology planning. Manage ERP, CRM, and enterprise applications, including implementation, integration, upgrades, and support. Oversee IT infrastructure, including servers, networks, cloud platforms, Microsoft 365, Windows Server, and endpoint management. Implement cybersecurity policies, access controls, risk management, backup, disaster recovery, and compliance measures. Manage IT teams, service desk operations, SLAs, vendors, contracts, and technology costs. Drive digital transformation, process automation, and continuous improvement initiatives. Ensure system availability, business continuity, operational efficiency, and alignment with business requirements. Requirements Bachelor’s degree in IT, Computer Science, Information Systems, or a related field. 8–12+ years of progressive IT experience, including substantial IT management responsibilities. Proven experience managing multiple IT functions, including enterprise applications, infrastructure, cybersecurity, and IT operations. Knowledge of ERP/CRM platforms such as SAP, Microsoft Dynamics 365, Oracle, Salesforce, or equivalent. Strong understanding of Microsoft 365, Windows Server, networking, cloud infrastructure, identity management, and endpoint security. Experience in IT governance, budgeting, vendor management, team leadership, IT service delivery, and disaster recovery. Strong communication, stakeholder management, and problem-solving skills. Preferred: ITIL, Microsoft/Azure, cybersecurity, or ISO 27001 certifications. Ideal Candidate: A well-rounded IT leader with end-to-end ownership of enterprise IT operations, applications, infrastructure, and security—not someone limited to a single application, project delivery, or software development.