Jobloria
Assistant Front Desk Manager
American Family Fitness
Location : Glen Allen, VA, 23060
Job Type : Full Time
Date Posted : 1 December 2025
Assistant Front Desk Manager
Objectives: To supervise and/or perform the administration of all receptionist duties. To ensure exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and jovial front desk staff, scheduling appropriate coverage for the club at all times. To communicate all promotions, activities, and developments in all departments within the club to the members.
Reports to: Front Desk Manager, Assistant General Manager and General Manager
Performs all expectations/maintains all responsibilities of the Front Desk Attendant in addition to the following:
Game Plan:
1. Organize "zones" for specific tasks and appoint a receptionist/attendant to each zone to maintain the efficiency of the front desk.
2. Schedule staff to provide appropriate coverage and submit to the Front Desk Manager by the 24th of each month. 3. Reconcile end of the month paperwork and submit to the coprorate office.
4. Complete daysheets and daily club and cafe deposits.
5. Respond in a timely manner and satisfactory way to members' concerns or comments from the suggestion box which relate to the front desk.
6. Attend department head meetings and inform staff of developments and upcoming events within the club.
7. Ensure that the front desk staff is meeting the expectations of the club manager.
8. Hold regularly scheduled department meetings for ongoing training and sharing of information.
9. Recruit, hire, and train necessary staff. Accurately complete paperwork for new hires and submit to corporate before placing a new employee on the schedule.
10. Maintain current personnel records on front desk staff and complete Personnel Action forms when appropriate.
11. Schedule an orientation for each new employee with the Assistant GM.
12. Use disciplinary action when necessary and properly document such action. Terminate substandard employees.
13. Develop, implement, and evaluate front desk staff goals on a regular basis.
14. Provide constant feedback on job performance and review each staff member yearly.
15. Communicate effectively with and profide constructive feedback to all department heads and management staff.
16. Use proper chain of command and ensure staff does the same.
17. Set the example of professional behavior and exception customer service for all staff members.
18. Recite mission statement and make sure that each receptionist is constantly working to fulfill the company's mission statement and corporate vision.
Freqently Asked Questions
Success in this role demands strong interpersonal communication, conflict resolution, and team coordination abilities. Particularly in Glen Allen's fitness environment, motivating front desk staff and managing schedules efficiently are vital to maintain smooth daily operations and uphold high member satisfaction.
Unlike front desk associates who focus mainly on member interaction and reception tasks, an assistant front desk manager takes on supervisory duties, including staff hiring, training, scheduling, and performance management, ensuring operational excellence and alignment with company goals.
Daily tasks encompass overseeing receptionist zones, managing staff coverage, handling end-of-day paperwork, addressing member feedback, and conducting team meetings to maintain service quality and operational effectiveness across the front desk.
Glen Allen's growing fitness industry increases demand for qualified assistant managers, but competition remains moderate. Candidates demonstrating leadership, strong administrative skills, and customer service excellence often have an advantage in securing these roles.
Certifications in customer service management, hospitality, or fitness center operations can enhance candidacy. Additionally, familiarity with scheduling software and basic accounting principles is valued by Glen Allen employers like American Family Fitness.
This position requires balancing administrative duties with proactive member engagement while adhering to corporate policies. The role demands effective communication across departments and leading a jovial yet professional front desk team to reflect American Family Fitness’s community-driven culture.
The company fosters growth through regular training sessions, performance reviews, and opportunities to attend department meetings. They encourage leadership skill-building and provide pathways to advance into higher management roles within their fitness club network.
Salaries typically range between $38,000 and $48,000 annually, reflecting Glen Allen’s cost of living and the fitness industry standards. Compensation may vary based on experience, leadership capabilities, and additional responsibilities taken on in the role.
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