Jobloria
Case Manager
Duke University
Location : Durham, NC, 27701
Job Type : Full Time
Date Posted : 1 December 2025
Case Manager- Monday - Friday
Durham, NC, US, 27710
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
Duke Nursing Highlights:
- Duke University Health System is designated as a Magnet organization
- Duke University Health System has 6000 + registered nurses
- Quality of Life: Living in the Triangle!
- Relocation Assistance (based on eligibility)
External Candidates eligible for $7,500.00 Commitment Bonus
Manage a designated caseload to coordinate and complete timely assessment, planning, implementation and evaluation of discharge plans and care transitions across the continuum of care. Ensure optimum utilization of the patient's and the Health System's resources and perform these duties within the requirements of CMS and other external review agencies.
Work Performed
- Monitor daily census and assignment to assure all patients are assessed.
- Perform other related duties incidental to the work described herein.
- Case management needs including care coordination/transition and discharge planning, consultations, advocacy, education. Maintain effective communication with health care team members related to assessment findings, discharge planning needs and provider orders needed to arrange Homecare, Durable Medical Equipment, Transportation, Skilled Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and outpatient follow-up.
- Maintain working knowledge of specific benefits and reimbursement guidelines, the discharge planning process and applicable federal, state and local regulations.
- Provide education and guidance on these topics to providers, patients and families as needed.
- Work with Utilization Management partners to provide information and feedback that will enhance negotiations and denial prevention with payers.
- Maintain timely documentation of assessment findings, discharge arrangements and actions taken according to departmental guidelines; prepare reports and maintain records as requested and/or required.
- Participate in Quality Assurance/Performance Improvement (QAPI) activities as requested.
- Job responsibilities may include site specific duties, weekend/holiday or after hours coverage as designated at each entity.
- Develop and maintain positive working relationships with customers internal and external to Duke Health System.
Knowledge, Skills and Abilities
Ability to work effectively in a self-directed role Ability to multi-task, capable of daily problem-solving complex issues Excellent written and verbal skills Basic computer skills necessary
Level Characteristics
N/A
Minimum Qualifications
Education
BSN or MSW required
Experience
3 years of relevant experience
Degrees, Licensures, Certifications
Requires Case Management Certification (ACM, CCM or ANCC) within 3 years of hire. MSW or BSN required. If BSN must have current or compact RN licensure in state of NC.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market:DurhamNearest Secondary Market:Raleigh
Freqently Asked Questions
In Durham, NC, certifications like ACM, CCM, or ANCC are highly regarded for case professionals. These credentials demonstrate expertise in case management and compliance with regional healthcare standards, increasing employability within Duke University and other local medical centers.
Durham’s healthcare market shows steady demand for community care coordinators, especially those with BSN or MSW qualifications. The presence of major hospitals like Duke University Hospital intensifies competition, but also offers abundant opportunities for skilled case managers proficient in discharge planning and care transitions.
A case coordinator in a hospital typically balances patient assessments, discharge planning, care transitions, and collaboration with healthcare teams. They manage resources efficiently, advocate for patient needs, and ensure regulatory compliance, all while documenting actions meticulously.
Starting as an associate case manager can lead to roles like senior case manager or case management director. Gaining certifications and experience in patient care coordination and utilization management often accelerates career growth within hospital systems.
Applicants should note Duke’s emphasis on multidisciplinary collaboration and innovation. Beyond standard case management duties, Duke values contributions to quality assurance initiatives and expects adherence to Magnet organization standards, creating a dynamic work environment.
Duke University offers resources like relocation assistance, commitment bonuses, and continuous education opportunities. Case managers benefit from a culture promoting diversity, innovation, and work-life balance, particularly within the thriving Triangle region.
Case managers in Durham, NC, typically earn between $65,000 and $85,000 annually, depending on experience, certifications, and education. Duke University’s competitive packages often include bonuses and benefits aligned with healthcare industry standards.
Durham's compact urban layout and public transit options generally keep commute times manageable for healthcare case managers. Proximity to Duke University Hospital means many employees experience shorter rides, contributing to improved work-life balance.
A frequent misunderstanding is that case managers only handle paperwork. In reality, they are pivotal in patient advocacy, coordinating care transitions, and resource optimization, requiring strong communication and problem-solving skills beyond administrative tasks.
Duke University prefers candidates holding a BSN or MSW, along with case management certifications like ACM, CCM, or ANCC within three years of hire. For BSN holders, current or compact RN licensure in North Carolina is essential to meet hospital regulations.
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