The Planet Group https://cdn.haleymarketing.com/templates/63515/logos/theplanetgroup-200x200.png http://www.theplanetgroup.com http://www.theplanetgroup.com true
70 N Harvard St Boston , MA 02163 US
Application Analyst - Email and Collaboration70 N Harvard St Boston , MA 02163 US
Posted: 11/19/2025 2025-11-19 2025-12-20 Employment Type: Contract Job Category: Business Analyst Job Number: 641759 Is job remote?: No
Job DescriptionApplication Analyst - Email and Collaboration
Location:Boston MA - 3x a week
Contract length:6 months - Ability to Extend
Schedule:9-5 EST - Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, will occasionally be required?
Pay:$65-70 per hour W2
Application Analyst - Email and Collaboration Qualifications:
Additional Notes:
This contract role will provide critical operational support to our faculty, learners, and staff in support of HBS’s mission to educate leaders who make a difference in the world. They are responsible for the operations and maintenance of Microsoft Exchange Online, Microsoft 365, and other collaboration platforms.
The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft Exchange Online and Microsoft 365, and regularly demonstrates creative problem solving.?
Application Analyst - Email and Collaboration
Location:Boston MA - 3x a week
Contract length:6 months - Ability to Extend
Schedule:9-5 EST - Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, will occasionally be required?
Pay:$65-70 per hour W2
Application Analyst - Email and Collaboration Qualifications:
- Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, Teams, Slack, and Zoom
- Participate in projects providing subject matter and technical expertise on applications
- Configure applications to match business needs
- Draft and update use case and technical documentation as needed
- Create troubleshooting guides and knowledge articles
- Complete other responsibilities as assigned
Additional Notes:
This contract role will provide critical operational support to our faculty, learners, and staff in support of HBS’s mission to educate leaders who make a difference in the world. They are responsible for the operations and maintenance of Microsoft Exchange Online, Microsoft 365, and other collaboration platforms.
The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft Exchange Online and Microsoft 365, and regularly demonstrates creative problem solving.?
Are you sure you want to apply for this job?Please take a moment to verify your personal information and resume are up-to-date before you apply.
Freqently Asked Questions
In Boston, Application Analysts often focus on maintaining and troubleshooting Microsoft Exchange Online and Microsoft 365 to ensure smooth communication workflows. They configure system settings, resolve incidents promptly, and support collaboration tools like Teams and Slack, adapting to local organizational needs and compliance standards.
Mastering Microsoft 365 suite, especially Exchange Online and Teams, is crucial. Additionally, proficiency in troubleshooting custom applications, drafting technical documentation, and understanding integration with collaboration tools like Slack and Zoom will set you apart as a resourceful Application Analyst.
Boston’s dynamic tech industry encourages Application Analysts to evolve into roles like Senior Application Analyst, Program Manager Analyst, or Application Engineer. Gaining expertise in cloud collaboration platforms and project participation often opens doors to leadership or specialized technical positions.
Supporting Harvard Business School requires balancing regular operations with occasional off-hours troubleshooting, ensuring critical email and collaboration platforms remain stable. The role demands quick problem-solving, strong interpersonal communication, and adaptability to academic schedules and urgent IT needs.
Planet Group emphasizes mission-driven support, valuing energetic and creative problem solvers who collaborate closely with faculty and staff. Application Analysts here often engage in knowledge sharing and continuous learning to maintain Microsoft 365 systems aligned with academic innovation.
Contract Application Analysts specializing in email and collaboration platforms in Boston typically earn between $65 and $70 per hour W2. This range reflects the need for specialized Microsoft 365 skills and flexible availability including occasional nights and weekends.
Boston’s thriving tech ecosystem creates moderate competition for Application Analysts, particularly those with Microsoft 365 expertise. Firms like Planet Group seek candidates with strong communication skills and adaptability, making technical proficiency combined with soft skills highly valuable.
Candidates should account for Boston’s urban traffic patterns and public transit options when commuting to 70 N Harvard St. Proximity to the Harvard area offers robust transit but occasional peak congestion, so planning flexible work hours or partial remote arrangements can improve work-life balance.
Application Analysts at Planet Group actively contribute technical expertise during project lifecycles, advising on application configurations and helping tailor solutions to business needs. Their role bridges operational support and strategic collaboration, enhancing platform effectiveness for users.
Holding certifications related to Microsoft 365 or business analysis can enhance an Application Analyst’s credibility in Boston’s market. These credentials demonstrate commitment to best practices and often improve problem-solving efficiency, aligning well with employer expectations in tech-driven environments.
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