Customer Service Team Lead

Thriving as a customer service team lead here means blending strong communication, critical thinking, and print operations knowledge. Supervising print projects requires managing deadlines and vendor relations, so adept problem-solving and team motivation are key to maintaining high service standards.

By coordinating all stages from order entry to job completion, the team lead ensures smooth transitions between sales, pre-press, and production teams. This role demands vigilance in tracking timelines and budgets while proactively addressing order changes to avoid delays.

Experienced leads often progress into operations management or account director roles, leveraging their project coordination and team leadership skills. Gaining deeper expertise in printing technologies and vendor management can open doors to strategic roles within the print industry.

Greenville and nearby Appleton have a moderate demand for print operations leaders, with local businesses valuing candidates who combine customer service prowess and print industry know-how. Networking with local staffing firms like Flexstaff can give applicants a hiring edge.

While formal certifications aren't always mandatory, proficiency in printing processes like offset and flexographic printing, plus software skills in Adobe InDesign and Illustrator, significantly boost employability in Greenville’s print sector.

Salaries typically range from $55,000 to $65,000 annually based on experience, reflecting the specialized skills required in print operations management combined with customer service leadership within the Greenville market.

Flexstaff emphasizes inclusivity and supports protected veterans and individuals with disabilities, fostering a respectful work environment. Benefits include health coverage, 401(k) matching, and paid time off, contributing to employee satisfaction and retention.

Flexstaff’s team lead role uniquely combines hands-on project management with direct client communication, focusing heavily on print production oversight rather than graphic design, which differentiates it from other service lead jobs in the print industry.

Handling fluctuating order volumes and coordinating among sales, production, and vendors requires adaptability. Clear communication, organization, and tech savvy with software tools help leaders manage these complexities efficiently.

Technical proficiency in Microsoft Office and Adobe Suite (especially InDesign and Illustrator) is crucial for managing job tickets, estimates, and order changes, enabling seamless collaboration between departments and smooth print project executions.