Shift Manager

Being a Shift Leader is the cherry on top of a Strawberry Banana Split Molten Cake Sundae. You'll assist the Drive-In's General Manager in managing Drive-In operations. You will also be involved in training and supporting other employees to ensure we provide quality food in a clean, safe and efficient manner. We want every guest to have an enjoyable dining experience every time they come to SONIC.

Essential Job Duties:

  • Manages, trains, monitors and coaches crew members, carhops and skating carhops
  • Directs and assigns Drive-In employees as needed to ensure all aspects of service meet operational standards
  • Adheres to and monitors employee compliance of the Drive-In employee handbook, policies and practices
  • Performs opening and/or closing duties
  • Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control
  • Completes weekly inventory as needed
  • Assists in administrative duties including maintaining files, records and all required documentation
  • Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times
  • Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints

What We're Looking For:

  • Friendly and smiling faces that enjoy providing courteous service to our guests!
  • Professional individuals that value people and demonstrate respect for others!
  • A team player willing to meet and exceed Drive-In goals and objectives.
  • Strong leadership skills with the ability to motivate and lead a team.
  • Dedicated individuals with a proven track record of building sales, creative marketing, expense management and developing people into successful teams.

Additional Requirements:

  • Ability to work irregular hours, nights, weekends and holidays
  • Hours worked are expected, but not guaranteed to be between 30 to 50 hours per week
  • General knowledge and understanding of the restaurant industry or retail operations required
  • Minimum of six months of restaurant management experience (QSR) or one year entry level retail management experience required. Experience running shifts without supervision
  • Effective communication skills; basic math, reading and computer skills
  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
  • Willingness to abide by the appearance, uniform and hygiene standards at SONIC