Administrative Specialist - Children's Services
Durham, NC, US, 27710
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
General Description of the Job Class
Provide high-level administrative support to department or group of professionals. Apply knowledge and skills to resolve complex administrative problems independently or with others.
Duties and Responsibilities of this Level
Schedule and maintain a challenging calendar of appointments, meetings and travel itineraries, and coordinate related arrangements.
Partner with other support staff on an ongoing basis to coordinate multiple demanding calendars, while ensuring that critical meetings are scheduled, and business objectives are met.
Develop advanced presentation materials; independently prepare complex documentation, reports, charts, graphs, and spreadsheets at designated intervals and as requested.
Create complex databases.
Compile and manipulate data, summarize findings and write reports or portions of reports.
Extract and compile a range of data from written sources, individuals, and/or databases, providing a limited interpretation of data.
Compose, proofread or edit formal correspondence, memoranda, and short reports for internal or external circulations. Assemble attachments and corresponding material. Review outgoing material for completeness, dates, and signatures.
Coordinate communications between the supervisor and other professional and administrative staff, within and outside the organization.
Serve as principal source of information to staff and visitors for questions.
Respond to requests for information and provide assistance as appropriate.
Prioritize and resolve inquiries (phone, e-mail, in-person).
Analyze complex information requests and determine complex trends.
Determine administrative needs for conferences, meetings, seminars or other related high level activity where the leadership is in charge of event. Assemble and arrange for necessary items.
Assist in developing budgets and monitoring expenditures, reconcile financial statements. Investigate discrepancies and process corrective action.
Act as a liaison between the department and external groups.
Interpret and communicate policies/procedures to other parties based on knowledge of the organization and departmental guidelines.
Coordinate and complete special projects independently or in cooperation with other groups as assigned.
Plan and coordinate special events as assigned.
May routinely provide leadership and direction to lower-level co- workers.
May provide input to the performance appraisal process and hiring and firing of lower level staff.
Assist with screening applications and conducting initial interviews of entry level staff as needed.
Orient and train entry level staff, and oversee administrative staff in a variety of administrative task.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education
- High school education or equivalent with five years of administrative support experience of increasing variety, complexity and demonstration of work leadership.
- Two years postsecondary education with three years of experience.
- OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
Experience
N/A
Degrees, Licensure, and/or Certification
N/A
Knowledge, Skills, and Abilities
In-depth knowledge of department policies, procedures, and goals as well as administrative support in completing complex tasks.
Demonstrated the understanding of basic leadership approaches such as work scheduling, prioritizing and coaching.
Demonstrated success applying highest level of secretarial skills.
Demonstrated the ability to gain the confidence and cooperation of peers.
Demonstrated editing and proofreading skills.
Ability to juggle multiple tasks and meet demanding deadlines.
Must be self direct and able to take initiative.
Distinguishing Characteristics of this Level
N/A
Nearest Major Market:DurhamNearest Secondary Market:Raleigh
Freqently Asked Questions
At Duke University, the Administrative Specialist position uniquely supports complex academic and healthcare operations, blending advanced data management with leadership in administrative tasks. This role demands coordination across multidisciplinary teams, reflecting Duke’s high standards and diverse departmental needs in Durham’s competitive job market.
Mastery of multi-calendar management, intricate data compilation, and seamless communication coordination are vital. Given Duke’s healthcare context, an Administrative Specialist must excel at prioritizing urgent requests and interpreting complex information swiftly to support medical professionals effectively.
Candidates often showcase a blend of postsecondary education and several years’ experience with leadership in administrative roles. Familiarity with local healthcare protocols and proficiency in data-driven reporting also enhance competitiveness within Durham’s administrative job scene.
Yes, balancing sensitive communication needs with pediatric care schedules requires keen attention. Specialists must adeptly handle confidential information, coordinate multidisciplinary calendars, and support event planning while maintaining compliance with healthcare policies.
In Durham, Administrative Specialists typically earn between $45,000 and $60,000 annually. Duke University offers competitive compensation often at the higher end of this spectrum, reflecting the role’s complexity and the institution’s stature in healthcare administration.
Duke fosters growth through exposure to multifaceted projects, leadership training, and opportunities to oversee junior staff. This environment encourages skill diversification and advancement within healthcare administration, making it ideal for ambitious Administrative Specialists.
Durham offers various transit options including bus services and bike-friendly routes. However, traffic congestion during peak hours can affect commute times, so candidates often weigh proximity or flexible scheduling to optimize daily travel to Duke University.
Absolutely. Durham’s growing healthcare sector intensifies the need for skilled administrative staff. Duke University, as a major employer, aligns its hiring to meet this demand, often seeking candidates with specialized experience to maintain operational excellence.
Duke’s role integrates advanced administrative duties with leadership responsibilities, including budget monitoring and staff training. The institution’s reputation and scale require a proactive approach to complex problem-solving, setting it apart from typical healthcare administrative positions.
The role emphasizes coordination of pediatric-focused events and sensitive communication with families and staff. Duke’s specialized training and supportive environment ensure Administrative Specialists effectively manage healthcare-specific administrative challenges within children’s services.
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