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Alterations Customer Service Representative
David's Bridal
Location : Fairview Heights, IL, 62208
Job Type : Part Time
Salary : Competitive
Date Posted : 1 December 2025
- NOW HIRING
- Location
- IL - Fairview Heights
- Area
- Store Hourly Careers
- Category
- Retail - Alterations
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*Additional terms and conditions apply.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400bonus for every referral hired with NO LIMIT
- Competitive hourly pay rates & team bonus
- Get Paid Early!
*Additional terms and conditions apply.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Promote all alterations services and personalization options.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we’ve popped the question, please say “I do”.
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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Freqently Asked Questions
Alterations Customer Service Representatives at David's Bridal guide customers from appointment scheduling to garment pickup, ensuring a personalized and seamless experience. They manage phone inquiries, assist with pressing garments, and provide expert service in Fairview Heights, enhancing customer satisfaction in the retail alterations sector.
Familiarity with computerized POS systems and basic sewing knowledge can significantly boost performance in this role. These skills help efficiently manage customer appointments, process transactions, and understand garment alterations, essential for delivering top-tier service at David’s Bridal.
By building strong relationships through attentive service, timely communication, and personalized attention to each alteration, representatives foster trust and repeat business. This approach is vital in bridal retail, where customer satisfaction and loyalty often hinge on flawless alterations and positive experiences.
Employees enjoy competitive hourly wages, team bonuses, a generous discount on bridal merchandise, and a $400 referral bonus per hire. Additional perks include early pay options, vision care, pet insurance, and various supplemental insurances, creating a rewarding work environment.
Salaries typically range from $13 to $18 per hour depending on experience and shift timings. David’s Bridal offers competitive hourly pay complemented by team incentives, making it an appealing position within the local retail alterations market.
Fairview Heights has a steady demand for retail customer service staff, with David’s Bridal frequently hiring for part-time positions. Competition exists but is manageable for candidates with prior retail or sewing experience, especially in specialty areas like bridal alterations.
David’s Bridal emphasizes diversity and inclusion, offers extensive employee discounts, and rewards referrals generously. The role also provides opportunities for weekend-focused schedules and early pay, setting it apart in the retail alterations niche.
A typical day involves greeting customers, scheduling and confirming alteration appointments, pressing and steaming garments, managing phone calls, and preparing finished items for pickup. Representatives play a key role in maintaining a tidy alterations workspace and supporting store management.
There are opportunities for minimal weekday hours or weekend-only shifts, catering to those seeking flexible part-time work. This flexibility supports work-life balance while still engaging in a rewarding customer service role within bridal retail.
The company fosters a culture that celebrates all forms of diversity, creating an inclusive atmosphere where every team member feels valued. This commitment enhances team collaboration and reflects positively on customer interactions in the Fairview Heights store.
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