PERFORMANCE EXPECTIONS: MEMBERSHIP DIRECTOR
1. To provide effective membership tours to prospective members and guests, determining their needs and wants and matching those needs and wants with an appropriate membership.
2. Follow up with those who do not join today within 24 hours by phone and/or written correspondence.
3. When not touring, generate new sales leads through prospecting - continue to work with current leads, member referrals, old leads, lead boxes, etc. You are expected to make a minimum of 50 phone calls per day and have a minimum of 7 appointments daily including phone numbers. Collect an average of 3 referrals per new member sale.
4. Make approximately 10 calls per day to current members to stay in touch and assist with member retention.
5. Listen to and read relevant sales materials as well as attend and participate in weekly sales meetings to enhance performance.
6. Meet and exceed goals monthly and maintain employment. Your monthly sales and renewals goals equal the club goal divided by the number of current sales team members.
7. Complete all membership paperwork accurately and promptly.
8. Complete membership sales reports/production sheets accurately and submit weekly.
9. Work as a team member on the management staff to provide a high level of customer service to members, inspiration and leadership to staff, and assist in directing the flow of the club for smooth and profitable operation. Management responsibility includes, but is not limited to, overseeing staff and club operations when management is not present, effectively handling member situations, freezes, questions, concerns, etc.
10. Participate and assist in the planning and implementation of all promotions.
11. Schedule to equal a minimum of 40 hours per week.
12. Uphold all policies at all times including but not limited to: company handbook, guest policies, rules of the UPS list, rules of the team set forth in sales meetins past and future, etc.
13. Adequate knowledge of all equipment, activities, group exercise classes, kids programs, etc. General knowledge of fitness and its benefits.
14. Selling by Wandering Around (SBWA) with a purpose. Have conversations with those you know and introduce yourself to those you do not.
15. Complete _____ renewals daily.
Freqently Asked Questions
Chesterfield’s fitness industry is growing steadily, with increasing membership demands boosting the need for skilled Membership Directors. American Family Fitness’s location offers a competitive but accessible market, where experienced directors who excel in member engagement and retention stand out among local employers seeking leadership talent.
While no mandatory certifications are required, possessing credentials related to fitness management or sales, such as Certified Membership Sales Professional (CMSP), can enhance candidacy in Chesterfield. Local employers like American Family Fitness appreciate candidates with proven skills in customer relations and fitness industry knowledge tailored to regional client preferences.
Strong interpersonal communication, sales strategy, and leadership capabilities are crucial. Candidates should also develop proficiency in managing client relationships and team coordination, especially within fitness centers. Mastery of these skills opens pathways to higher management roles or specialized membership development positions.
This role demands a dynamic blend of conducting membership tours, prospecting new leads, and overseeing staff operations. A Membership Director often divides time between direct member interactions and administrative tasks, ensuring seamless club operations while driving sales and retention targets.
Progression can lead to senior management roles like Fitness Club General Manager or Regional Membership Director. Success in this position demonstrates leadership, sales acumen, and operational oversight, which are valued skills for advancing within the health and fitness sector.
At American Family Fitness, the Membership Director plays a pivotal role in merging sales goals with member satisfaction. They work closely with management staff to foster a welcoming environment, lead membership drives, and implement promotional activities that align with company objectives.
American Family Fitness emphasizes proactive member engagement, including daily follow-ups and substantial lead generation efforts. Unlike some competitors, their Membership Directors are expected to combine sales proficiency with hands-on club management, delivering both operational leadership and customer-centric service.
Membership Directors in Chesterfield, VA, generally earn between $45,000 and $60,000 annually, depending on experience and sales performance. Positions at established gyms like American Family Fitness tend to offer competitive compensation packages reflective of local market standards and performance incentives.
Yes, roles like this often involve significant outbound calling—commonly 50+ calls daily—to generate leads and maintain member relationships. While this can be demanding, effective time management and supportive team structures help maintain a balanced schedule within Chester’s fitness job market.
Given the steady growth of fitness centers in Chester, full-time Membership Director positions can fill relatively swiftly, especially when candidates demonstrate strong sales and leadership skills. Hiring timelines typically range from a few weeks to a month, influenced by local competition and employer urgency.
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