Restaurant Supervisor Lead
Oak Harbor, WA, US, 98277
Compensation: $19.50 - $19.50 per hour plus tips.
Benefits:
- Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
- Paid Vacation of 10 days per year, accruing at 3.08 hours per pay period
- FREE pizza, salad, and beverages
- Pet insurance
- Discounted gym membership
- Free counseling sessions
- Medical, dental and vision insurance eligibility based on hours worked
- 401(k) retirement
Summary
The Restaurant Supervisor Lead is the second in command on the store leadership team . You lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations skill side by side with the General Manager.
You set the tone for team, showing how to embrace our customers as guests welcoming the pineapple adventurers, gluten-friendly cravers, and the sauceless rebels. You will model the idea that together our restaurants create an experience that makes sure everyone belongs.
Over 70% of MOD Leaders are promoted internally. Everyone belongs includes creating a place where our team find value in their work. Where their efforts get them to where they want to be. MOD can be your long-term career home or a bridge between two points.
Because at MOD; ALL PIZZAS ARE WELCOME!
Key Responsibilities
- Set and sustain the tone of the shift, keeping the energy high.
- Create positive vibes and a welcoming atmosphere for both Squad Crew and customers
- Keyholder cash handling responsibilities
- Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate
- Manage shift duties checklists and address/escalate any equipment malfunctions
- Focus on the growth and well-being of the Squad and celebrate wins
Required Qualifications
- Minimum of 1 year of customer service or restaurant experience
- Must be at least 18 years old
- Previous experience coaching, teaching and inspiring others
- Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
- Customer service skills and a proven ability to remain calm and focused
At our table,everyone has a place. Explore your inner pizza enthusiast and feel right at home.Apply todayto work in a restaurant that is also a social movement.
This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act .
Nearest Major Market:SeattleNearest Secondary Market:EverettJob Segment:Food Service, Hospitality, Operations
Freqently Asked Questions
In Oak Harbor, a Restaurant Supervisor excels through team motivation, conflict resolution, and shift management. Unlike entry-level roles, this position demands coaching abilities, operational oversight, and maintaining a positive customer environment, making leadership and interpersonal skills essential for success in this food service supervisory role.
Daily tasks blend managing crew schedules, ensuring smooth service flow, handling cash responsibilities, and resolving customer concerns. Supervisors maintain high energy and foster team morale while monitoring operational checklists, requiring a hands-on approach to both front and back-of-house restaurant dynamics.
Starting as a Restaurant Supervisor in Washington can lead to roles such as Assistant Manager, Restaurant Manager, or Director of Operations. Internal promotions are common, especially in companies valuing leadership development, making this role a solid stepping stone within the restaurant management career path.
MOD SUPER FAST PIZZA embraces inclusivity and team growth, expecting supervisors to model positive energy and support squad crew development. This culture fosters belonging and values internal promotion, meaning supervisors actively contribute to a workplace that celebrates diversity and personal advancement.
Beyond standard leadership tasks, this role requires coaching shift supervisors, managing equipment issues proactively, and embodying the brand’s social movement ethos. Supervisors act as keyholders with cash handling duties and promote a welcoming environment tailored to diverse customer preferences.
The $19.50 hourly rate combined with tips is competitive for Oak Harbor’s food service sector, reflecting the supervisory responsibilities and local wage trends. This compensation package, augmented by benefits like paid vacation and insurance, positions the role attractively amid regional hospitality jobs.
While no strict certifications are mandated, food safety training and Washington state food handler permits improve credibility. Leadership workshops or hospitality management courses also boost skills, aligning with local expectations for supervisors managing both crew performance and operational standards.
Oak Harbor’s compact city layout typically allows manageable commutes, but supervisors should consider variable shift times affecting traffic patterns. Proximity to the Seattle metropolitan area might influence commuting choices, with some opting for nearby housing to ease work-life balance in this fast-paced hospitality role.
MOD SUPER FAST PIZZA emphasizes internal promotion, a socially inclusive culture, and coaching-focused leadership. Supervisors are not only operational managers but also cultural ambassadors fostering team belonging, which sets this position apart from more traditional supervisory roles in Oak Harbor’s restaurant landscape.
The company offers benefits like paid sick leave, vacation accrual, free meals, and wellness programs, enhancing job satisfaction. Supervisors receive mentorship and leadership development opportunities, reflecting MOD’s commitment to career advancement and creating a supportive, inclusive work environment.
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