Balfour Beatty Investments - North America
Operations Director - Property Management
Who we are
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created whenWe Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.
Our Benefits
- Discretionary bonuses
- Medical and Dental Insurance 1st of the month following employment
- Health, Flexible Spending and Dependent Care Accounts
- Company paid life insurance
- 401K plan with employer matching
- Robust PTO to include, sick, floating holidays, vacation, and personal days
- 2 Volunteer Days per year
- Company paid short-term and long- term disability, parental leave.
- And more!
About the role
The Operations Director is the installation leader and provides strategic oversight of the property’s operations for both community and facility management to achieve the highest levels of exceptional living for residents. The Operations Directors achieves results that promote business success through leading their teams in our company’s We Care culture.
What you'll be doing
- Accountable for achieving budgeted occupancy and setting/implementing marketing strategy.
- Ensure property’s adherence to all company policies.
- Set business priorities, supervises leasing and prospect management, and oversees maintenance performance. Responsible for providing assurance on completeness and accuracy of the underlying transaction data in Yardi.
- Collaborates with Facility management on outstanding maintenance issues, identifying reoccurring maintenance problems, and developing proactive solutions.
- Ensures all operational metrics and maintenance metrics are achieved in accordance with business agreements.
- Foster and embody a WeCare Culture.
- Interview, hire, onboard and retain talented candidates that will allow the property to achieve their goals.
- Lead and development team members to achieve personal and professional growth within our WeCare culture through mentorship and direction.
- Manages team and business priorities through feedback to improve team performance, building relationships and problem solving.
- Create, maintain, and collaborate relentlessly with all stakeholders including Installation Commands, Housing Partner, Residents, key internal stakeholders, to achieve company and installation goals.
- Take initiative to obtain and action all feedback from key stakeholders above
- Responsible for developing the annual budget and achieving the monthly financial targets.
- Accountable for financial management of the property, including, but not limited to annual budgets, monthly/quarterly financial reports, and monitoring expenditures.
- Processing various financial tasks to include payables and receivables.
- Supports Project Development team as requested for Service partner data calls, meetings, schedules, and visits
Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones, and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 50 lbs.
Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.
Who we're looking for
- High School Diploma or GED.
- Associate’s or Bachelor’s degree is preferred
- 5 years of property management, hospitality management, military or related industry
- 3 years of people management
- Solid leadership skills to include promoting core values, collaborating, developing others, solid decision making, and accountability
- Strong financial acumen
- Prove ability to create and maintain budgets and forecasting
- Results Driven and detail oriented
- Ability to communicate effectively and speaks and writes with ease, clarity, and impact
- Ability to manage competing priorities
- Ability to create and foster partnership
- Ability to listen attentively and be empathetic
- Possession of a valid state issued Driver’s License and safe driving record are required.
- Candidates should also possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation.
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.
Pay Rate: $118,000 yr.
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Freqently Asked Questions
Thriving as an Operations Director requires mastering strategic oversight and inspiring teams with a clear vision. Embracing empathy and fostering collaboration while staying results-driven helps leaders align operational goals with business success, especially in property management settings like Balfour Beatty Campus Solutions.
Many Operations Directors begin with hands-on roles in property or hospitality management, progressively building leadership and financial acumen. In markets like Larkspur, CO, gaining certifications such as Certified Apartment Manager or Accredited Residential Manager significantly boosts advancement opportunities.
Balancing budget adherence with maintaining high resident satisfaction can be complex. Addressing recurring maintenance issues proactively, orchestrating cross-department collaboration, and ensuring data accuracy in systems like Yardi are pivotal hurdles that require strong problem-solving and communication skills.
Larkspur's property management sector is growing steadily, with moderate competition for seasoned Operations Directors. Candidates demonstrating a blend of leadership experience, local market awareness, and professional certifications tend to stand out amid regional peers.
Given Larkspur's semi-rural setting, commutes are generally manageable with less congestion than urban centers. However, Operations Directors often balance office and onsite responsibilities, necessitating flexible scheduling to accommodate community needs and team engagement.
At Balfour Beatty, the 'We Care' ethos permeates leadership approaches, emphasizing empathy and meaningful connections. Operations Directors are expected to cultivate this mindset within teams, enhancing resident experiences while driving operational excellence through genuine partnership.
Prospective candidates should note the company’s commitment to community-focused leadership and comprehensive benefits like discretionary bonuses and robust PTO. Demonstrating alignment with these values alongside strong financial and team management skills can be a decisive factor.
This role offers a competitive annual salary of approximately $118,000, reflecting both the specialized expertise required in property management operations and the cost of living in Larkspur. Additional benefits enhance the overall compensation package.
Credentials like the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) hold significant weight in Colorado. They validate industry knowledge and can differentiate candidates in local hiring processes.
Strong financial skills include budget development, monitoring expenditures, and forecasting. Proficiency in managing payables and receivables, plus interpreting monthly and quarterly financial reports, ensures the property meets its fiscal objectives effectively.
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