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Lead Barista, Ralph's Coffee, 5th Ave
Ralph Lauren Corporation
Location : New York, NY, 10055
Job Type : Full Time / Part Time
Salary : $18 - $32.21 per hour
Date Posted : 2 December 2025
* Ensure clients receive the highest level of quality service in all points of contact: in the store, over the phone, and via electronic communication
* Oversee the processes and product that support guest kitchen and client experiences, including but not limited to food and beverages, flatware and dishware maintenance, support facilities, and store uniform maintenance.
* Bring to life a luxury shopping environment by delivering our services as needed. Execute in-house hospitality experiences, transportation service, concierge, product request fulfillments, and more as may be required to ensure superior client experiences
* Assist and support the preparation and facilitation of marketing events as needed for the Avenue
* Support the other selling, service and operations teams in the store as they deliver on the customer experience and brand promise DOR: Guest Kitchen
* Supervise the client experience for all hospitality needs within the store, including the service of food and beverage services to clients as they shop with the selling teams
* Support the development of meaningful and profitable relationships with internal and external clients through the execution of hospitality needs provided in the Guest Kitchen
* Take ownership in maintaining an effective and pristine Guest Kitchen environment, exhibiting strong attention to detail in service presentation and cleanliness standards
* Ensure uniform dry-cleaning and distribution processes for the stores on Madison Avenue are executed to a superior standard that supports overall team productivity and pristine brand image.
* Partner with Store Operations to ensure effective scheduling of Hospitality Support Associates, including coverage for customer-facing responsibilities and support as needed.
* Coordinate with Store Operations on resource allocation for the Hospitality Support facilities, including food & beverage resources, supplies, equipment and other necessary tools to execute the service standards properly.
* Becomes an expert on service, in both personal and hospitality product presentation, following the brand guidelines and taking pride in ensuring the highest level of experience at all times.
* Support the Hospitality Team in ensuring effective organization of team resources, partnering with the Supervisor and Manger on needs and process improvements that directly support an enhanced experience for the store teams and clients.
* Actively participate in team initiatives, supporting across Hospitality functions when needed
Freqently Asked Questions
As a Lead Barista at Ralph's Coffee, you’ll oversee not just beverage crafting but also the guest kitchen and hospitality services, enhancing luxury client experiences unique to a high-end retail environment in Manhattan, unlike standard barista jobs focused solely on coffee preparation.
Working as a Lead Barista here opens pathways into hospitality management and luxury retail operations, leveraging skills in client service, team coordination, and event support, which are valued for higher roles within Ralph Lauren Corporation or upscale hospitality venues in NYC.
Strong multitasking in food and beverage service, attention to detail in maintaining luxury standards, and adeptness in client relationship management are critical. Familiarity with upscale hospitality and event support sets candidates apart in this competitive New York coffee scene.
Yes, the role includes assisting with marketing events on 5th Ave, requiring flexibility and collaboration with store operations to deliver exceptional hospitality experiences during peak shopping seasons and special promotions.
The Lead Barista embodies luxury hospitality, ensuring pristine presentation and client engagement that align with Ralph Lauren’s upscale branding, enhancing the shopping experience through personalized food and beverage services within the retail space.
Lead Baristas in NYC typically earn between $45,000 and $55,000 annually, influenced by the luxury retail environment and added responsibilities in hospitality management found at Ralph's Coffee on 5th Ave.
Competition is intense due to NYC's dense population and numerous coffee shops. However, luxury brand-associated roles like this prioritize candidates with hospitality expertise and supervisory experience, narrowing the applicant pool.
Proximity to multiple subway lines such as the 4, 5, 6, N, Q, R trains provides convenient access. Walking or biking is also feasible, but rush hour congestion on 5th Ave can impact timing during peak periods.
Employees often receive in-house training focused on luxury service protocols, product knowledge, and event support techniques, ensuring all hospitality offerings meet Ralph Lauren’s exacting brand expectations.
This position acts as a hospitality liaison, collaborating closely with selling teams, store operations, and event staff to synchronize service delivery, resource management, and client satisfaction throughout the retail space.
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