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Central Service Dispatcher
Sunbelt Rentals, Inc.
Location : Avon, MA, 02322
Job Type : Full Time
Salary : $63,480.00 - 87,285.00
Date Posted : 1 December 2025
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Date Posted:11/19/2025
Central Service Dispatcher in Avon, MA at Sunbelt RentalsDate Posted:11/19/2025
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Job Snapshot- Employee Type:
- Full-Time
- Location:
- Job Type:
- Experience:
- Not Specified
- Date Posted:
- 11/19/2025
- Job ID:
- 2025-16357
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Central Service Dispatcher
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):
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Job Description Summary
Central Service Dispatcher
Are you seeking an entrepreneurial, empowering workplace that allows you to:
• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Central Service Dispatcher. As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards.
DUTIES AND RESPONSIBILITIES
Assist Central Service Manager in the following:
Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment
Creating and monitor road mechanic’s schedules.
Creating and monitor receipt and maintenance schedules for company equipment.
Review daily and weekly driver logs in accordance with company and DOT standards.
Perform daily truck inspections in accordance with company and DOT standards.
Work closely with other store locations in order to assist them in meeting their customer’s equipment needs.
Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
Provide adequate feedback to the Region or District PC’s regarding the timely delivery and receipt of equipment.
Follow Standard Operating Procedures.
QUALIFICATIONS
High School Education
Working knowledge of the DOT Federal Motor Carrier Safety Regulations
Customer Service & Dispatch training a plus
At least two years prior knowledge of the applications of various construction/industrial equipment.
Working knowledge of the delivery area.
Able to effectively communicate.
Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time
This description is not an all- inclusive description of all job duties. Job duties and responsibilities may be assigned which are not mentioned above at any time based on the demands of the company. Essential functions and overtime eligibility may vary based on the specific task assigned to the position.
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
Base Pay Range: $63,480.00 - 87,285.00
Base Pay Range: $63,480.00 - 87,285.00Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
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Freqently Asked Questions
Mastering equipment scheduling, understanding DOT regulations, and strong communication abilities are crucial for a Central Service Dispatcher. These skills help ensure timely equipment delivery and smooth coordination between mechanics, drivers, and customers, improving overall dispatch efficiency in fast-paced rental environments.
Dispatchers in Avon must account for regional traffic patterns, weather conditions, and proximity to construction sites. Familiarity with local routes and DOT compliance enhances on-time deliveries, minimizing delays and keeping projects on schedule across Massachusetts’ diverse terrain.
Experience as a Central Service Dispatcher opens pathways to roles like Central Service Manager or Logistics Coordinator. Building expertise in fleet management, regulatory compliance, and customer relations can lead to supervisory and operational leadership positions within equipment rental and logistics sectors.
Certifications such as DOT compliance training and customer service dispatch credentials are highly valued locally. Additionally, knowledge of construction equipment operations and scheduling software increases competitiveness in Avon’s rental and transportation job market.
At Sunbelt Rentals, Central Service Dispatchers coordinate closely with multiple store locations and manage road mechanics’ schedules, emphasizing customer satisfaction and DOT standards. The role combines hands-on dispatch coordination with proactive problem-solving, distinguishing it within the equipment rental industry.
Sunbelt Rentals offers comprehensive benefits including health plans, tuition reimbursement, and paid time off starting shortly after hire. They also provide extensive on-the-job training and encourage growth within the company, fostering a supportive environment for dispatch professionals.
Salaries typically range from $63,480 to $87,285 annually in Avon, reflecting experience, education, and location-specific demand. Competitive pay aligns with responsibilities such as DOT compliance and equipment coordination in a growing rental industry.
Central Service Dispatchers specialize in coordinating construction and rental equipment deliveries, unlike general logistics dispatchers who may handle broader freight or passenger transport. This role requires specialized knowledge of industrial tools and compliance with equipment-specific regulations.
Navigating customer complaints involves balancing timely equipment delivery with service quality, often requiring quick problem resolution and communication across departments. Effective dispatchers maintain professionalism while ensuring customer satisfaction and operational efficiency.
Avon’s proximity to Boston and regional construction activity demands precise scheduling to avoid peak traffic delays. Weather variability in New England also influences equipment delivery planning, necessitating adaptability from dispatchers to maintain service reliability.
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