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Alterations Customer Service Representative
David's Bridal
Location : Watchung, NJ, 07069
Job Type : Part Time
Salary : Competitive
Date Posted : 1 December 2025
- NOW HIRING
- Location
- NJ - Watchung
- Area
- Store Hourly Careers
- Category
- Retail - Alterations
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*Additional terms and conditions apply.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400bonus for every referral hired with NO LIMIT
- Competitive hourly pay rates & team bonus
- Get Paid Early!
*Additional terms and conditions apply.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Promote all alterations services and personalization options.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we’ve popped the question, please say “I do”.
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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Freqently Asked Questions
Success in this role often hinges on strong interpersonal communication, appointment coordination, and basic garment handling knowledge. Experience with point-of-sale systems and a keen eye for detail in fabric care also elevate your performance, helping deliver attentive, personalized service in a retail alterations setting.
This position is well-suited for candidates seeking weekend or minimal weekday hours, perfect for balancing other commitments. Local store policies at David’s Bridal emphasize accommodating part-time schedules, making it an attractive retail job in Watchung with competitive pay and team bonuses.
Unlike typical retail roles, this job blends customer interaction with hands-on garment care tasks like pressing and spotting. It requires a blend of sales support and technical knowledge in alterations, focusing on personalized service to ensure customers’ special occasion garments are perfectly prepared.
Hourly wages typically range from $14 to $18, depending on experience and tenure. David’s Bridal complements this with referral bonuses, team incentives, and early pay options, making the total compensation package competitive within the local retail alterations market.
Beyond standard retail perks, employees enjoy a generous team discount, a $400 referral bonus per hired candidate, and supplemental insurance options. Early payment access and a supportive, inclusive workplace culture further distinguish this opportunity at David’s Bridal.
Handling delicate wedding attire demands acute attention and tactful communication, as clients often have high expectations. Balancing appointment scheduling, garment pressing, and personalized service requires multitasking skills uncommon in broader retail customer service jobs.
Watchung’s bridal and formalwear retail sector sees steady demand, especially around wedding seasons. While competition exists, candidates with prior retail or sewing experience enhance their chances, as specialized skills in garment care remain valued locally.
This role can lead to supervisory positions within store operations or specialized tailoring departments. Gaining expertise in customer relations and alterations processes opens doors to managerial roles in retail, especially within bridal and formalwear sectors.
David’s Bridal fosters inclusivity and values diversity, creating a welcoming environment that mirrors its customer base. Employees benefit from a collaborative team atmosphere focused on empowering individuals to contribute meaningfully while delivering exceptional customer service.
Watchung’s suburban setting means commuting options may be limited, so proximity or reliable transport is important. Additionally, local retail shifts peak around wedding seasons, so readiness for increased weekend hours and busy periods can improve job fit.
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