Ralph Lauren

Career Opportunity

Operations Supervisor

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Company Description

Position Overview

Essential Duties & Responsibilities

  • Create memorable customer experiences through exceptional service while supporting front and back of house operations. While primarily non-selling, may engage in sales as business needs dictate.
  • Provide ideas to implement innovative solutions to enhance the overall customer experience and efficiencies from the back-of-house to front-of-house.
  • Resolve customer concerns while maintaining service excellence.
  • Balance operational tasks while prioritizing customer experience.
  • Lead operational training for - brand ambassadors to uphold company standards and values.
  • Provide recommendations to develop and implement performance processes to track and improve team productivity and engagement.
  • Provide constructive feedback and ongoing coaching to improve team performance.
  • Support in talent talks with the leadership team and provide opportunities for learning through targeted development activities.
  • Foster a professional environment that embodies RL CFAs and Success Drivers and promotes belonging.
  • Support team training and company initiatives to drive business results.
  • Assist with talent acquisition through networking and candidate sourcing
  • Demonstrate and champion Ralph Lauren's Cultural Focus Areas (CFAs) and Success Drivers through leadership and daily interactions
  • Coordinate processes between Back of House and Sales Floor to ensure operational efficiency.
  • Process incoming inventory within UPH targets, execute price updates, and maintain stockroom organization, including EAS device application.
  • Execute replenishment activities including ISOS report management and floor restocking while meeting productivity benchmarks.
  • Lead stockroom reorganization and reset initiatives.
  • Lead projects aimed at improving operational efficiency, such as process optimization and technology integration.
  • Oversee reticketing process, RFID tag creation/association, and merchandise return to sales floor.
  • Conduct stock checks to support sales team and customer satisfaction.
  • Collaborate with Merchandise Manager to plan and execute seasonal visual changes, ensuring alignment with brand standards and promotional activities. Contribute to visual merchandising needs on the sales floor.
  • Maintain proper merchandising, signage and visual standards.
  • Compliance & Policy Management
  • Support leaders on risk management policies to mitigate potential operational risks and ensure compliance with all regulations including health and safety.
  • Enforce company policies and ensure compliance with guidelines.

Experience, Skills & Knowledge

  • 3+ years of retail supervisory experience preferred
  • Excellent leadership, communication, and organizational abilities
  • Strong analytical and problem-solving skills
  • Excellent knowledge of retail operations, policies, and best practices
  • Proficient with Technology; POS systems and Microsoft Office Ability to effectively communicate with customers and store personnel.
  • Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
  • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, and weekends.
  • Ability to build and maintain positive working relationships with customers, management, and co-workers.