SUPV-AMB CARE MGMT-RN-PPN

Practice TransformationFT / 80 hours per pay period

General Summary/Responsibilities:

The Supervisor Ambulatory Care Management is a Registered Nurse, and responsible forthe supervision and provision of care through the Care Manager – RNs, for patient care management programs.In providing timely and appropriate clinical guidance, the Care Managersprovide a systematic organization of patient care with the Physician Practices, and coordinate with other care team members and/or settings. The Supervisor Ambulatory Care Management - RN will coordinate and provide high quality, patient centered care management to patients in need, as identified by high-risk registries. This will include, but is not limited to developing individualized care plans, care coordination across the continuum, prevention plans, and ongoing monitoring. The Supervisor Ambulatory Care Management - RN works with the Care team to provide efficient and effective coordination between the Primary Care offices and other specialty groups, and to educate clinical staff on the various program offerings.This position requires excellent communication and leadership skills, flexibility, strong clinical knowledge base, critical thinking skills, independent decision making and collaboration with the patient’s health care team. Additionally, requires strong computer skills, knowledge of Microsoft Office and the EPIC electronic health record system.

Knowledge/Skills

§Knowledge/Professionalism Objectives:

§Knowledge of population health, chronic care management, risk factor adjustments and insurance payer Stars/incentive program initiatives preferred.

§Identifies opportunities to improve Care Management processes.

§Current or prior experience in physician office preferred.

§Ability to coordinate successful interdisciplinary teams.

§Energy and enthusiasm for collaboration to improve performance at all levels of the healthcare environment.

§Familiarity with EPIC EMR is strongly preferred.

§Self-directed

§Results oriented

§Presents self professionally

§Demonstrated ability in Microsoft Office applications, especially Excel.

§Communication Objectives

§Conversation initiator

§Communicates clearly and thinks quickly

§Highly motivated individual with strong oral, written, and presentation skills.

§The incumbent should be willing and able to actively engage physicians and staff in educational opportunities regarding Fidelity Health Care and its programs and services.

§Planning & Problem Solving Objectives

§Strong problem solving skills required

§The incumbent should have the tenacity and motivation to recognize and solve problems.

§Interpersonal Skills Objectives

§Demonstrates skills of being expressive and approachable to customers.

§Actively and assertively engages customers in conversations regarding products and services.

§Strong organizational skills

§Positive and enthusiastic communicator with customers

§Actively works to remove barriers in work activities

§Converts negative experiences into positive interactions

§Remains calm during periods of chaos

§Possesses ability to work in uncomfortable and confrontational situations

§Actively assists in building relationships with physicians and ambulatory/hospital staff

§The incumbent should have the ability to readily approach physicians and ambulatory/hospital staff to inquire about patients appropriate for programs and services.