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Alterations Customer Service Representative
David's Bridal
Location : Eau Claire, WI, 54701
Job Type : Part Time
Salary : $13-16/hr
Date Posted : 1 December 2025
- NOW HIRING
- Location
- WI - Eau Claire
- Area
- Store Hourly Careers
- Category
- Retail - Alterations
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*Additional terms and conditions apply.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400bonus for every referral hired with NO LIMIT
- Competitive hourly pay rates & team bonus
- Get Paid Early!
*Additional terms and conditions apply.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Promote all alterations services and personalization options.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam and spot clean all merchandise.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we’ve popped the question, please say “I do”.
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $13-16/hr is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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Freqently Asked Questions
This role uniquely blends technical skills like pressing and spot cleaning garments with strong customer engagement. Representatives handle appointments and ensure flawless alterations while maintaining a welcoming atmosphere, enhancing overall customer satisfaction in a retail environment.
Success hinges on multitasking between garment care and client communication, familiarity with POS systems, and a customer-first mindset. Prior retail experience and basic sewing knowledge are advantageous, especially in Eau Claire’s community-focused retail market.
Starting part-time offers exposure to retail operations and customer relations, laying groundwork for roles like alterations coordinator or store supervisory positions. David’s Bridal’s inclusive culture supports growth through skill development and internal opportunities.
While retail jobs are plentiful, specialized positions like alterations representatives require niche skills, making them moderately competitive locally. Candidates with customer service plus garment handling experience typically stand out in Eau Claire’s retail scene.
Yes, David’s Bridal emphasizes an A+ customer experience tailored to bridal clientele, combining warmth with professionalism. The role requires upholding high dress code standards and delivering personalized alterations service aligned with the brand’s reputation.
Employees enjoy part-time benefits including competitive pay ($13-$16/hr), early payment options, team bonuses, and generous discounts. Additional offerings cover vision care, insurance supplements, and 401(k), enhancing job appeal in Eau Claire’s retail employment market.
Representatives receive $400 for each successful referral hire with no cap, incentivizing team building. This bonus supports employee engagement and helps maintain a strong alterations department by attracting qualified candidates locally.
Pay generally ranges from $13 to $16 per hour, depending on experience and store needs. This competitive rate reflects local retail standards and the specialized nature of alterations customer service within the Eau Claire job market.
Peak bridal seasons often bring increased appointment volumes requiring efficient scheduling and garment readiness. Representatives must manage customer flow smoothly while maintaining quality alterations, balancing high service expectations with timely processing.
The position offers minimal weekday hours, appealing to those seeking weekend-centric work. This flexibility aligns well with local candidates balancing other commitments, making it easier to support community events or personal schedules while working at David’s Bridal.
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