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Alterations Customer Service Representative
David's Bridal
Location : Miamisburg, OH, 45342
Job Type : Part Time
Salary : Competitive
Date Posted : 1 December 2025
- NOW HIRING
- Location
- OH - Miamisburg
- Area
- Store Hourly Careers
- Category
- Retail - Alterations
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*Additional terms and conditions apply.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400bonus for every referral hired with NO LIMIT
- Competitive hourly pay rates & team bonus
- Get Paid Early!
*Additional terms and conditions apply.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Promote all alterations services and personalization options.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we’ve popped the question, please say “I do”.
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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Freqently Asked Questions
In Miamisburg, an Alterations Customer Service Representative plays a vital role by managing appointments, greeting clients, and ensuring garments are pressed and ready for pickup, all while maintaining a welcoming environment to enhance the bridal alteration experience.
Beyond retail know-how, familiarity with sewing basics and garment care like pressing and steaming can distinguish candidates, helping them manage alterations workflows efficiently and provide a personalized touch to bridal customers.
Starting as an Alterations CSR may lead to supervisory roles in store management or specialized alteration technician positions, especially within retail bridal companies that value customer service and technical garment skills.
Yes, David's Bridal provides competitive hourly pay, referral bonuses, early payment options, and extensive discounts, creating an employee-friendly culture that values contributions in their alterations department specifically.
Hourly wages consider local market standards, candidate experience, and internal equity, with additional incentives like team bonuses and referral rewards enhancing total compensation within the Miamisburg retail scene.
Miamisburg's retail market shows steady openings for alterations CSRs due to local bridal industry growth, but candidates with prior sewing experience and POS proficiency gain an edge in this moderately competitive environment.
Miamisburg offers accessible public transit and ample parking near retail hubs; many employees combine driving with flexible scheduling, especially given the part-time weekday and weekend shifts common at David’s Bridal.
Alterations CSRs go beyond sales by managing garment appointments, pressing dresses, and coordinating pickups, blending customer interaction with technical garment care unlike standard retail roles focused mostly on transactions.
Proficiency with computerized POS systems is critical, alongside scheduling software to manage customer appointments efficiently, ensuring smooth alterations workflow and superior client service.
Adhering to dress code policies reinforces David’s Bridal’s professional image and customer trust, making appearance a key aspect of delivering the elegant experience expected in a bridal alterations environment.
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