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Alterations Customer Service Representative
David's Bridal
Location : Louisville, KY, 40202
Job Type : Part Time
Salary : Competitive
Date Posted : 1 December 2025
- NOW HIRING
- Location
- KY - Louisville
- Area
- Store Hourly Careers
- Category
- Retail - Alterations
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*Additional terms and conditions apply.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400bonus for every referral hired with NO LIMIT
- Competitive hourly pay rates & team bonus
- Get Paid Early!
*Additional terms and conditions apply.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Promote all alterations services and personalization options.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we’ve popped the question, please say “I do”.
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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Freqently Asked Questions
Success in this role hinges on strong interpersonal skills, attention to detail in garment care, familiarity with appointment scheduling, and basic sewing knowledge. Adaptability to busy retail environments and proficiency with POS systems further enhance effectiveness in delivering top-tier customer service.
Daily tasks include warmly greeting customers, managing alterations appointments, handling phone inquiries, pressing and steaming garments, and ensuring timely order pickups. Balancing customer interaction with behind-the-scenes garment care ensures smooth operations in the alterations department.
Yes, this position can serve as a stepping stone within retail or apparel sectors. Gaining expertise in alterations and customer relations may open paths to supervisory roles, specialized tailoring positions, or broader retail management opportunities.
David's Bridal emphasizes diversity and inclusion, coupled with a strong team culture. Employees benefit from competitive pay, team bonuses, and a generous discount program, alongside unique perks like early pay and referral bonuses, creating a supportive and rewarding environment.
At David's Bridal, representatives handle customer greetings, appointment scheduling, garment pressing, and maintaining an organized alterations area, all while promoting personalized alteration services to enhance customer satisfaction within a bridal retail context.
In Louisville, KY, these roles generally offer competitive hourly rates ranging from $12 to $16, influenced by experience and shift schedules. David’s Bridal also provides bonuses and early pay options, adding financial incentives beyond the base wage.
Louisville's retail sector, especially bridal and specialty apparel, is experiencing steady demand for skilled customer service professionals who can manage alterations efficiently. Seasonal events like wedding seasons often amplify hiring needs locally.
Louisville's community-oriented culture fosters personalized customer interactions, valuing friendliness and reliability. This environment encourages alterations representatives to build lasting relationships, enhancing loyalty and repeat business in local bridal stores.
A frequent misconception is that this position is solely about sewing. In reality, it combines customer care, appointment coordination, garment maintenance, and communication skills to ensure a seamless alteration experience, requiring a versatile skill set.
Prospective employees should appreciate the blend of retail customer service and garment care responsibilities. Flexibility for weekend shifts, a commitment to upholding dress code standards, and enthusiasm for supporting diverse customers are key traits for success.
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