Jobloria
Account Support Trainer
Illinois Department Of Human Services
Location : Springfield,IL
Job Type : Full Time
Salary : $5,928 - $8,493 monthly
Date Posted : 1 December 2025
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Account Support Trainer (Executive I)
Springfield, IL, US, 62701
Job Requisition ID: CS51344
BPIS:07895 08248
Start Date:Closing Date:11/20/2025Agency:Department of Healthcare and Family ServicesClass Title:EXECUTIVE I - 13851Skill Option:NoneBilingual Option:NoneSalary:Anticipated starting salary $5,928; Full range $5,928 - $8,493 monthlyJob Type:SalariedCategory:Full TimeCounty:SangamonNumber of Vacancies:2Bargaining Unit Code:RC062 Technical Employees, AFSCMEMerit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this positionMUSTapply electronically through theillinois.jobs2web.comwebsite. State of Illinois employees should click the link near the top left to apply through theSuccessFactorsemployee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position overview:
The Department of Healthcare and Family Services, Division of Child Support Services is seeking a qualified and motivated individual to fill the role of Executive I Trainer in the Account Support section. This position will conduct training for employees with a focus on policy, computer services and computer systems. The ideal candidate will possess excellent communication skills, previous training experience, and be well organized and professional.
HFS values employees with different backgrounds, life experiences, and talents.
Employees receive a robust benefit package including:
- Monday-Friday work schedule
- Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- Paid Parental Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually.
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
- Employees earn (3) paid Personal Days annually.
- (13-14) paid holidays annually (based on start date)
If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.
Essential Functions
- Under direction, serves as a trainer for Account Support section
- Organizes, plans, and develops functions for the statewide child support system
- Researches program issues and compiles information
- Serves as a training liaison between the Division of Child Support Services (CSS) and internal and external partners including but not limited to Circuit Clerks, Attorney General's staff, State's Attorneys, legal representative, and other states
- Appears in court as a witness to proceedings or as an expert on difficult child support cases
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with coursework in business or public administration
- Requires one (1) year of responsible administrative experience in a public or business organization, or completion of an agency approved professional management training program
Preferred Qualifications
- One (1) year of experience conducting training in a professional environment
- One (1) year of experience providing and conducting presentations
- One (1) year of experience writing and developing training /presentation materials
- Elementary knowledge of Child Support rules and regulations
- One (1) year of experience utilizing Microsoft PowerPoint, MS Word, Excel, etc
- Two (2) years of experience utilizing a child support information system such as statewide database systems, CSNET, and State Disbursement (SDU)
Specialized Skills
- Requires one (1) year of experience conducting training in a professional environment
- Requires one (1) year of experience providing and conducting presentations
- Requires one (1) year of experience writing and developing training /presentation materials
Conditions of Employment
- Requires the ability to pass a national background check prior to employment due to accessing confidential tax information
- Requires ability to travel in the performance of duties, with overnight stays as appropriate
- Requires the ability to utilize state issued equipment, such as a laptop
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
Work Hours:Monday - Friday 8:30 a.m. to 5:00 p.m.Work Location:607 E Adams St, Springfield, Illinois, 62701Email:HFS.DCSSApps@illinois.govPosting Group:Leadership & Management
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market:Springfield
Freqently Asked Questions
An Account Support Trainer uniquely blends expertise in child support systems and policy with strong communication and organizational skills. Unlike general trainers, they must navigate legal frameworks and liaise with various stakeholders, requiring both administrative insight and proficiency in specialized software like statewide child support databases.
Professionals in this role can advance into leadership positions within public administration, specializing in child support services or healthcare program management. Gaining deeper knowledge of state systems and policy development often leads to roles in program coordination or training management within government sectors.
Trainers in Springfield focus heavily on state-specific child support policies and collaborate with local agencies like circuit clerks and attorney offices. This regional focus demands familiarity with Illinois' legal environment and database tools, making the role more specialized compared to generic corporate training positions.
Illinois DHS emphasizes inclusive work culture and offers flexible schedules alongside comprehensive benefits tailored for public servants. Trainers benefit from access to professional development, pension plans, and a collaborative environment centered on public welfare, distinguishing it from private sector training roles.
The role provides union-backed job security, a structured salary range starting at $5,928 monthly, and robust benefits including paid leave and health coverage. This combination ensures steady income and work-life balance, ideal for those valuing long-term public service careers in Springfield, IL.
While formal certifications aren’t mandatory, candidates with coursework in business or public administration, plus experience in training and familiarity with child support systems, are preferred. Local knowledge of state regulations and proficiency in Microsoft Office applications enhance candidacy for Springfield-based positions.
Demand for such roles remains steady due to ongoing needs in public child support services. However, competition is moderate, as candidates with specialized training experience and knowledge of Illinois’ child support databases have a distinct edge in Sangamon County’s job market.
Coordinating among diverse stakeholders like attorney generals, circuit clerks, and external partners requires navigating varying priorities and schedules. Trainers must balance detailed policy knowledge with effective communication strategies to ensure consistent training delivery statewide.
This role embodies commitment to equity and community impact by enabling families to access vital child support services. Employees contribute to improving health and financial well-being across Illinois, fostering a rewarding career aligned with meaningful state initiatives.
The position offers a monthly salary starting at $5,928, with a full range up to $8,493, which aligns competitively with public sector training roles in Springfield. This reflects the specialized skills and union protections associated with state government jobs in Illinois.