Shift Supervisor
Madison, WI, US, 53717
Compensation: $18.51 when combining $14/hour wage with $4.51/hour average tip earnings in this location!
Benefits:
- Medical, dental and vision insurance
- Paid Sick Time
- Week of paid vacation
- FREE pizza, salad, and beverages
- Pet insurance
- Discounted gym membership
- Free counseling sessions
- 401(k) retirement
Summary
As a part of our Restaurants Leadership team, Shift Supervisors direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You set the example of what it means to serve, what it means to create a place and platform were everyone can experience pizza that is personal.
You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we’re creating an experience were pizza is personal, and everyone belongs.
Over 70% of MOD Leaders are promoted internally. When we say everyone belongs it means support our employees reaching for what’s possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going.
Because at MOD; ALL PIZZAS ARE WELCOME!
Key Responsibilities
- Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
- Help create a MOD vibe that our customers expect
- Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
- Demonstrate, train and coach Squad in all methods for accomplishing store tasks
- Demonstrate knowledge of all Operational Standards and resources
- Partner with General Manager to engage the board community of our restaurant
Required Qualifications
- Minimum of 1 year of customer service or restaurant leadership
- Experience successfully leading, coaching, training, and motivating front line employees
- Ability to think strategically and act tactically
- Ability to stay calm and focused in busy restaurant operations
- Must be at least 18 years old
At our table,everyone has a place. Explore your inner pizza enthusiast and feel right at home.Apply todayto work in a restaurant that is also a social movement.
This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act .
Nearest Major Market:MadisonJob Segment:Chef, Culinary, Operations, Hospitality
Freqently Asked Questions
In Madison's fast-paced food scene, a shift supervisor must keep energy high and maintain a positive vibe on shift. Effective leadership involves coaching crew members to stay motivated, ensuring smooth operations even during peak demand, which directly impacts team morale and customer satisfaction.
Shift Supervisors should focus on strategic thinking, strong communication, and tactical problem-solving. Mastering coaching and motivating front-line employees opens pathways to higher management roles, especially in hospitality hubs like Madison where leadership growth is valued.
While both oversee shifts, a Shift Supervisor often emphasizes hands-on coaching and operational standards adherence, whereas shift managers may handle broader administrative duties. Shift Supervisors in places like MOD SUPER FAST PIZZA focus deeply on team dynamics and customer experience during shifts.
MOD SUPER FAST PIZZA values personalized service and a social movement culture, requiring supervisors to foster inclusivity and brand values actively. This contrasts with other chains where the focus might be more on speed or volume, making leadership here uniquely people-centered.
Shift Supervisors at MOD enjoy medical, dental, vision insurance, paid sick time, vacation, pet insurance, and wellness perks like discounted gyms and counseling. These benefits support employee health and balance, which is crucial for managing demanding shifts in Madison.
Madison's hospitality sector is growing, increasing demand for experienced shift supervisors. However, competition exists due to many seeking leadership roles in restaurants. Candidates with strong customer service backgrounds and coaching skills tend to have an advantage locally.
Most shifts at MOD SUPER FAST PIZZA require flexibility, including evenings and weekends. Madison’s urban layout offers reasonable commute options, but traffic during peak hours can extend travel times. Planning for variable shift hours is essential for work-life balance.
Shift Supervisors in Madison can expect a combined wage and tips averaging $18.51 per hour, blending a base pay of $14/hour with approximately $4.51 in tips. This competitive compensation reflects the local market and the role’s leadership responsibilities.
At MOD, Shift Supervisors embody core values by leading with a service mindset and fostering inclusivity. They set examples for squad behavior, ensuring every team member feels valued and that pizza is a personal, shared experience for guests and staff alike.
Over 70% of MOD leadership is promoted internally, offering Shift Supervisors in Madison clear advancement paths. The company encourages skill development through mentorship and coaching, enabling motivated employees to rise within the restaurant’s leadership ladder.
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