Balfour Beatty Investments - North America

Service Center Coordinator

Who we are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created whenWe Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits

  • Discretionary bonuses
  • Medical and Dental Insurance 1st of the month following employment
  • Health, Flexible Spending and Dependent Care Accounts
  • Company paid life insurance
  • 401K plan with employer matching
  • Robust PTO to include, sick, floating holidays, vacation, and personal days
  • 2 Volunteer Days per year
  • Company paid short-term and long- term disability, parental leave.
  • And more!

About the role

The Service Center Coordinator is responsible for ensuring work order compliance by managing, monitoring and validating work order transactions for accuracy and adherence to policy. Supports onsite teams by coordinating work order entries, approvals and escalations while maintaining data integrity in Yardi. Provides quality assurance, training and reporting to support continuous improvement in service center operations. Additionally, acts as a key liaison for communication between regional leadership, onsite teams and operational assurance to drive efficiency and adherence to company standards.

You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck

What you'll be doing

  • Process and validate work orders to ensure proper categorization, priority level and completeness.
  • Assists in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
  • Monitor that each technician is scheduled with a full day of work
  • Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with Work Order Management policy.
  • Assist with correcting work order discrepancies, preventing unauthorized changes, and ensuring compliance with Gatekeeper controls.
  • Track work order trends, identify inefficiencies and potential compliance issues and provide corrective recommendations to leadership.
  • Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
  • Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking
  • Train onsite teams on Work Order Management policy, data accuracy, and system processes to ensure consistency in execution.
  • Contribute to best practices for work order processing.
  • Provide real-time coaching and guidance to maintenance teams on ensuring work order completion meets documentation requirements.
  • Work collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels
  • Assist in the weekly audit of completed work orders to verify labor, materials, photos, and resident acknowledgments are properly recorded.
  • .Identify and escalate recurring compliance failures to leadership for corrective action and process improvements.
  • Ensure all work orders maintain an audit-ready status for Operational Assurance and compliance reviews.
  • Monitor adherence to Work Order Gatekeeper process and report compliance issues to leadership
  • Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
  • Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards
  • Participate in periodic policy reviews and recommend updates to reflect operations changes and best practices.

Benefits:Discretionary bonuses, health/life insurance, 401K contributions, robust paid time off, long-term and short-term disability, paid parental leave.

Who we're looking for:

  • High School Diploma or GED required.
  • Minimum of two (2) years of customer service and administrative experience
  • Relevant industry and leadership experience preferred
  • Ability to travel up to 20%
  • Strong data entry and documentation skills with high attention to detail
  • Proficiency with Outlook, Excel and Word.
  • Existing Yardi knowledge is a bonus
  • Ability to communicate effectively across multiple levels of the organization
  • Strong problem-solving, project management, and organizational skills
  • Work order Management system training
  • Work Gatekeeper framework compliance training
  • Possession of a valid, state-issued driver’s license and safe driving record is also required.

Why work for us

When you join Balfour Beatty Communities you join a growing company at the forefront of the exciting, fast-paced residential real estate industry. With an extensive portfolio of property locations throughout the United States as well as Regional Operating Centers and a large-scale corporate team, you’ll find ample opportunity and a variety of career paths here.

Our mission is clear: we deliver the quality communities people are proud to call home. We create exceptional living experiences by managing our communities with a relentless commitment to customer service. We believe we can only be successful if we always put people first, do the right thing, and deliver on our promises. This shared commitment guides our employees, provides a clear framework for making the right decisions and forms the foundation for our continued growth.

We are committed to the professional and technical development of every Balfour Beatty Communities employee. We deliver on this commitment by fostering a culture of learning and growth that provides a variety of development opportunities for our employees, including online, classroom and on-the-job programs.

Balfour Beatty Communities is all about delivering exceptional living and that starts with our employees. We offer a comprehensive benefits package that includes a variety of health care options, retirement benefits, paid time off and many more services and programs aimed at ensuring total employee wellbeing.

About us

Balfour Beatty Communities is a diversified real estate services company delivering acquisition, management, and renovation services in the multifamily, student and military housing sectors. An innovative leader in the industry for more than 20 years, our residential portfolio currently consists of more than 50,000 units and $6 billion in real estate assets under management. Since our inception we have developed or renovated more than 31,000 units with a total value approaching $4 billion.

Our reputation is built on the hallmarks our clients, partners and residents have come to rely on: deep industry expertise, industry-leading practices, consistent results and an unwavering commitment to exceptional customer service.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

Typical Physical Demands: Sit and stand to do clerical work. Regularly lift and move equipment and supplies up to 25-50 lbs.