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Alterations Customer Service Representative
David's Bridal
Location : Austin, TX, 78701
Job Type : Part Time
Salary : Competitive
Date Posted : 1 December 2025
- NOW HIRING
- Location
- TX - Austin
- Area
- Store Hourly Careers
- Category
- Retail - Alterations
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*Additional terms and conditions apply.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400bonus for every referral hired with NO LIMIT
- Competitive hourly pay rates & team bonus
- Get Paid Early!
*Additional terms and conditions apply.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Promote all alterations services and personalization options.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we’ve popped the question, please say “I do”.
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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Freqently Asked Questions
In Austin's busy retail settings like David's Bridal, alterations customer service representatives balance appointment scheduling and walk-ins by using integrated POS systems and proactive communication, ensuring smooth customer transitions during weekend peaks, which is vital for maintaining a high-quality client experience.
While not mandatory, having sewing experience gives applicants an edge by enabling them to better understand garment alterations, which enhances communication with customers and tailors, improving service quality in retail environments specializing in bridal wear.
This position uniquely blends customer interaction with specialized tasks such as managing alteration appointments, garment pressing, and coordinating pickups, requiring a mix of interpersonal skills and attention to detail uncommon in standard retail customer service jobs.
Salaries typically range from $13 to $17 per hour in Austin, reflecting industry standards for part-time retail roles with specialized duties; David's Bridal complements this with bonuses and early pay benefits, making it attractive within the local market.
David's Bridal utilizes advanced point-of-sale systems integrated with appointment scheduling and customer management features, which alterations customer service reps use daily to streamline workflow and enhance personalized service delivery.
The culture emphasizes inclusivity, teamwork, and customer-centric values, fostering a supportive environment where employees are encouraged to celebrate diversity and contribute to memorable bridal experiences.
Beyond competitive pay, employees benefit from team bonuses, early wage access, generous discounts, and supplemental insurance options, all designed to enhance financial stability and workplace satisfaction.
The role emphasizes weekend shifts with minimal weekday hours, providing flexibility ideal for individuals seeking part-time work focused around peak bridal season demands.
The company actively supports applicants with disabilities by offering accommodations throughout the hiring process, ensuring an inclusive approach consistent with their diversity and equity commitments.
Successful reps can progress to supervisory roles or transition into specialized areas like alterations coordination or retail management, supported by internal development programs and mentorship.
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