Jobloria
Customer Service Representative
Better Northshore Jobs
Location : Covington,LA
Job Type : Full Time
Salary : $16 / hour
Date Posted : 2 December 2025
Job Details
Customer Service Representative (Remote in Texas)
Our Opportunity
Do you have a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you!
Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization.
In this role, you should be comfortable working from home and reside within the state ofTexas.Starting wage is $16 / hour with opportunities to learn and further develop your skills while working remotely!
We need individuals who can interact with customers over the phone, think critically, and genuinely assist others. Loving pets is a plus!
What You'll Do
Communicate with customers who contact us regarding different subjects, like shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike.
Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.
What You'll Need
2 years of customer service experience
Show strong written, verbal, and listening abilities in a written assessment
Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
Display skill in computer usage for data entry and efficient internet browsing to assist customers.
Ability to adapt to change with the business needs of the company
Flexibility to shift schedule and work overtime as needed by the business unit
Dedication to maintain confidentiality and secure critical information
High school graduate or equivalent experience
Be willing and able to pass a background check
Technical Requirements
Work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
Work area acceptable for webcam use.
A reliable wired, high-speed internet and broadband connection. The download speed should be at least 30 Mbps and the upload speed should be at least 10 Mbps. You can test your internet speed at speedtest.net or contact your service provider to confirm.
You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
Phone line not required. A cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
A smartphone or tablet on which the Okta mobile app can be downloaded.
A cell phone that can receive SMS messages and phone calls.
Why Chewy Customer Service?
It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are empowered to become your best.
YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their points of view to deliver on our mission, making them remarkable.
YOU CAN GROW: Our culture is for those who enjoy delivering results and becoming your best – no matter your role or location.
YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.
YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other experienced, hard-working, and passionate Chewtopians who are making an impact every single day.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact...@chewy.com
To access Chewy's Customer Privacy Policy, please click here ( .
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here ( .
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Freqently Asked Questions
In Covington, LA, effective multitasking for a Customer Service Representative involves simultaneously managing live calls while navigating customer accounts and taking detailed notes. This skill ensures quick, accurate responses and enhances customer satisfaction in a fast-paced environment typical of local operations.
Exceptional communication, active listening, and problem-solving skills set leading Customer Service Representatives apart in Louisiana. Adaptability to evolving customer needs, proficiency in digital tools, and a compassionate approach also contribute to excelling in this competitive regional job market.
While a high school diploma is standard, certifications like Certified Customer Service Professional (CCSP) or training in CRM systems can boost employability in Covington. These credentials demonstrate commitment and technical proficiency, often preferred by employers seeking skilled customer support talent locally.
Remote representatives at Better Northshore Jobs must maintain high engagement without in-person cues, relying heavily on digital communication tools like Zoom and Slack. They need strong self-discipline to manage distractions and ensure seamless customer interactions despite working outside a traditional office environment.
Better Northshore Jobs fosters growth through ongoing training, feedback loops, and leadership opportunities tailored for Customer Service Representatives. Employees are encouraged to develop new skills and take ownership of their roles, supported by a culture that values innovation and continuous improvement.
Covington’s demand for Customer Service Representatives has seen steady growth due to expanding local businesses and remote work trends. The role attracts many applicants, making strong communication skills and remote work readiness vital for standing out in this moderately competitive market.
Customer Service Representatives in Covington generally earn between $14 and $18 per hour depending on experience. The $16/hour starting wage at Better Northshore Jobs sits competitively within this range, offering a solid entry point with potential for growth and performance-based increases.
Representatives often assist customers with pet-related inquiries, requiring familiarity with products and pet care basics. This knowledge enriches conversations, allowing for tailored recommendations and empathetic support, enhancing the overall customer experience unique to Better Northshore’s pet-centered culture.
Beyond calls, representatives manage data entry, research solutions for customer issues, and collaborate with team members via virtual platforms. They also adapt to schedule changes, maintain confidentiality, and participate in ongoing training to ensure consistent, high-quality service delivery.
Yes, remote reps must have a distraction-free workspace suitable for webcam use and a wired internet connection with at least 30 Mbps download and 10 Mbps upload speeds. This setup ensures stable, high-quality communication essential for effective customer support in a remote setting.
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