Shift Supervisor
Naperville, IL, US, 60564-5056
Compensation: $16.00 - $16.00 per hour plus tips.
Benefits:
- Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
- Paid Vacation of 5 days per year, accruing at 1.54 hours per pay period
- FREE pizza, salad, and beverages
- Pet insurance
- Discounted gym membership
- Free counseling sessions
- Medical, dental and vision insurance eligibility based on hours worked
- 401(k) retirement
Summary
As a part of our Restaurants Leadership team, Shift Supervisors direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You set the example of what it means to serve, what it means to create a place and platform were everyone can experience pizza that is personal.
You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we’re creating an experience were pizza is personal, and everyone belongs.
Over 70% of MOD Leaders are promoted internally. When we say everyone belongs it means support our employees reaching for what’s possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going.
Because at MOD; ALL PIZZAS ARE WELCOME!
Key Responsibilities
- Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
- Help create a MOD vibe that our customers expect
- Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
- Demonstrate, train and coach Squad in all methods for accomplishing store tasks
- Demonstrate knowledge of all Operational Standards and resources
- Partner with General Manager to engage the board community of our restaurant
Required Qualifications
- Minimum of 1 year of customer service or restaurant leadership
- Experience successfully leading, coaching, training, and motivating front line employees
- Ability to think strategically and act tactically
- Ability to stay calm and focused in busy restaurant operations
- Must be at least 18 years old
At our table,everyone has a place. Explore your inner pizza enthusiast and feel right at home.Apply todayto work in a restaurant that is also a social movement.
This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act .
Job Segment:Chef, Culinary, Operations, Hospitality
Freqently Asked Questions
Naperville’s vibrant dining scene demands Shift Supervisors who can handle high customer volumes efficiently while maintaining personalized service. Compared to other Illinois cities, supervisors here often balance fast-paced shifts with community-focused leadership, reflecting the city's unique blend of suburban family culture and urban dynamics.
Naperville has seen increased demand for Shift Supervisors in fast-casual dining, driven by growing local businesses and a competitive foodservice market. Employers prioritize candidates with strong leadership and multitasking abilities, often seeking those capable of fostering inclusive team environments amidst rapid operational shifts.
Effective Shift Supervisors excel in real-time problem solving, team motivation, and maintaining high-quality food standards. Mastery of customer engagement combined with tactical decision-making ensures smooth shift operations, especially in fast-paced environments like a pizza-focused eatery where speed and customization matter.
Shift Supervisors often progress into general management or regional leadership roles by honing operational expertise and people management skills. Demonstrating strategic thinking and consistent team development can unlock opportunities within restaurant chains or broader hospitality management sectors.
Though both roles involve staff oversight, Shift Supervisors typically carry broader accountability for operational outcomes, including coaching and enforcing standards. Shift Leaders might focus more on direct task delegation and immediate customer interactions, while supervisors drive the overall shift dynamics and team culture.
MOD SUPER FAST PIZZA values Shift Supervisors who embody leadership with a service mindset, fostering a vibe that matches their brand’s personal pizza experience. Candidates are expected to coach crews dynamically and support career growth, reflecting the company’s commitment to inclusivity and internal promotion.
At MOD, Shift Supervisors engage in active mentorship and operational management within a fast-paced team environment. The role challenges supervisors to balance tactical decisions with strategic coaching, promoting leadership growth that extends beyond daily shift management into broader career development.
Shift Supervisors at MOD SUPER FAST PIZZA in Naperville earn a base rate of $16.00 per hour plus tips. This compensation aligns competitively within the local restaurant industry, supplemented by benefits like paid sick leave, vacation, and health insurance eligibility based on hours worked.
While formal certifications are not mandatory, possessing food safety certification and prior leadership experience improves a candidate’s prospects. Employers in Naperville often favor those with proven customer service skills and the ability to manage busy shifts efficiently in compliance with local health regulations.
Naperville’s community-driven spirit shapes a collaborative and respectful work environment at MOD. Shift Supervisors are encouraged to cultivate inclusivity, reflecting the city’s diverse demographic and emphasis on teamwork, which enhances employee satisfaction and customer experience alike.
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