Ralph Lauren

Career Opportunity

Executive Sales Assistant

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Company Description

Position Overview

Essential Duties & Responsibilities

  • Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges.
  • Provides assistance with alteration, order placement, and order follow up requests, ensuring that relevant paperwork, digital tracking and orders are thoroughly completed.
  • Supports in-store client service, hospitality and thoughtful, personalized curated experiences in partnership with store leadership.
  • Facilitates product needs from other stores to support in-store appointments or consignments for the assigned Sales Professional.
  • Supports personalized outreach to clients that are lapsed and beyond lapsed to re-engage them with Sales Professional and the brand.
  • Supports product pulls, fitting room setup & recovery, floor presentation standards and seamless selling floor operations by embodying a “one team focused on the customer” mindset.
  • Establishes processes and best practices for organizing client engagement and follow up for the Executive Sales Professional around key product arrivals, selling & brand events, promotional periods, marketing activations and important client lifestyle events & milestones.
  • Actively participate in brand and product knowledge training, selling and service training, and client engagement coaching to bolster productivity and results for the Executive Sales Professional.
  • Ensures all client information is captured in the concierge app.
  • Handles sensitive and confidential with upmost discretion and adheres to company policies and ethical standards as outlined in the employee handbook.

Experience, Skills & Knowledge

  • Past retail selling experience preferred.
  • Interest in and appreciation for luxury and best-in-class service
  • Strong communication and interpersonal skills
  • Proactive thinker who takes initiative.
  • Excellent interpersonal skills with the ability to build and maintain strong working relationships.
  • Computer skills: Word, Excel, PowerPoint, Outlook, SharePoint