Jobloria
Alterations Customer Service Representative
David's Bridal
Location : Long Beach, CA, 90802
Job Type : Part Time
Salary : Competitive
Date Posted : 1 December 2025
- NOW HIRING
- Location
- CA - Long Beach
- Area
- Store Hourly Careers
- Category
- Retail - Alterations
Share this role:
Share on Facebook Share on LinkedIn Share on Twitter
Apply Now
Back to results
*Additional terms and conditions apply.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400bonus for every referral hired with NO LIMIT
- Competitive hourly pay rates & team bonus
- Get Paid Early!
*Additional terms and conditions apply.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Promote all alterations services and personalization options.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we’ve popped the question, please say “I do”.
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
Apply Now
Back to results
Freqently Asked Questions
This role uniquely blends garment handling such as pressing and spotting with delivering an exceptional customer experience. Candidates must be comfortable toggling between hands-on alteration tasks and managing appointments or inquiries, ensuring clients feel valued throughout their bridal alteration journey.
Strong communication and multitasking abilities are essential, alongside basic sewing knowledge and proficiency with POS systems. These skills help maintain smooth customer flow, promote alteration services confidently, and uphold David’s Bridal’s high standards for both service and garment care.
Entry roles like this often lead to supervisory or management positions within store operations or alterations departments. Developing expertise in customer relations combined with technical alteration knowledge can open doors to leadership or specialized tailoring roles in retail.
Long Beach’s retail sector shows steady growth in bridal and formalwear services, increasing demand for skilled customer representatives who can manage both service and minor garment alterations. Seasonal spikes around wedding months heighten hiring activity in this niche.
Long Beach’s diverse population emphasizes inclusivity and personalized service, requiring representatives to be culturally aware and adaptable. The city's vibrant bridal market also demands flexibility in scheduling, often favoring weekend availability to accommodate client needs.
David's Bridal combines a strong brand presence with a commitment to diversity and employee benefits like generous discounts and referral bonuses. This creates a supportive environment focused on both customer satisfaction and employee growth within a specialized retail sector.
The company provides comprehensive systems to manage appointments and customer flow efficiently. Coupled with ongoing training and a collaborative team culture, employees are empowered to exceed customer expectations through attentive service and expert garment handling.
Hourly pay typically ranges between $15 and $20, influenced by experience, store location, and retail skill level. David’s Bridal also offers team bonuses and referral incentives, enhancing overall compensation beyond base wages.
Candidates with retail apparel experience, basic sewing skills, and familiarity with computerized POS systems are preferred. Demonstrated customer service excellence and the ability to maintain a polished appearance align well with the role’s expectations.
By fostering inclusive client relationships and ensuring every alteration meets high standards, the representative embodies David’s Bridal’s dedication to diversity and exceptional service. Their role directly supports customers’ special moments through personalized attention and care.
Find The Related Jobs
Circle K
Customer Service Representative
Anaheim, CA
Circle K
Customer Service Representative
Littlerock, CA
Circle K
Customer Service Representative
Lake Elsinore, CA
Circle K
Customer Service Representative
San Diego, CA
Circle K
Customer Service Representative
Harbor City, CA
Circle K
Customer Service Representative
Long Beach, CA