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Operations Director
Balfour Beatty Campus Solutions
Location : Palmer Lake, CO, 80133
Job Type : Full Time / Part Time
Salary : $118,000 yr
Date Posted : 2 December 2025
Balfour Beatty Investments - North America
Operations Director - Property Management
Who we are
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created whenWe Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.
Our Benefits
- Discretionary bonuses
- Medical and Dental Insurance 1st of the month following employment
- Health, Flexible Spending and Dependent Care Accounts
- Company paid life insurance
- 401K plan with employer matching
- Robust PTO to include, sick, floating holidays, vacation, and personal days
- 2 Volunteer Days per year
- Company paid short-term and long- term disability, parental leave.
- And more!
About the role
The Operations Director is the installation leader and provides strategic oversight of the property’s operations for both community and facility management to achieve the highest levels of exceptional living for residents. The Operations Directors achieves results that promote business success through leading their teams in our company’s We Care culture.
What you'll be doing
- Accountable for achieving budgeted occupancy and setting/implementing marketing strategy.
- Ensure property’s adherence to all company policies.
- Set business priorities, supervises leasing and prospect management, and oversees maintenance performance. Responsible for providing assurance on completeness and accuracy of the underlying transaction data in Yardi.
- Collaborates with Facility management on outstanding maintenance issues, identifying reoccurring maintenance problems, and developing proactive solutions.
- Ensures all operational metrics and maintenance metrics are achieved in accordance with business agreements.
- Foster and embody a WeCare Culture.
- Interview, hire, onboard and retain talented candidates that will allow the property to achieve their goals.
- Lead and development team members to achieve personal and professional growth within our WeCare culture through mentorship and direction.
- Manages team and business priorities through feedback to improve team performance, building relationships and problem solving.
- Create, maintain, and collaborate relentlessly with all stakeholders including Installation Commands, Housing Partner, Residents, key internal stakeholders, to achieve company and installation goals.
- Take initiative to obtain and action all feedback from key stakeholders above
- Responsible for developing the annual budget and achieving the monthly financial targets.
- Accountable for financial management of the property, including, but not limited to annual budgets, monthly/quarterly financial reports, and monitoring expenditures.
- Processing various financial tasks to include payables and receivables.
- Supports Project Development team as requested for Service partner data calls, meetings, schedules, and visits
Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones, and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 50 lbs.
Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.
Who we're looking for
- High School Diploma or GED.
- Associate’s or Bachelor’s degree is preferred
- 5 years of property management, hospitality management, military or related industry
- 3 years of people management
- Solid leadership skills to include promoting core values, collaborating, developing others, solid decision making, and accountability
- Strong financial acumen
- Prove ability to create and maintain budgets and forecasting
- Results Driven and detail oriented
- Ability to communicate effectively and speaks and writes with ease, clarity, and impact
- Ability to manage competing priorities
- Ability to create and foster partnership
- Ability to listen attentively and be empathetic
- Possession of a valid state issued Driver’s License and safe driving record are required.
- Candidates should also possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation.
Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.
Pay Rate: $118,000 yr.
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Freqently Asked Questions
In Palmer Lake, an Operations Director must expertly juggle day-to-day community management while steering strategic initiatives like occupancy targets and budget adherence. This role demands a blend of hands-on team leadership and financial oversight to drive both resident satisfaction and business success.
Strong decision-making, accountability, and mentoring abilities stand out as vital leadership traits. At Balfour Beatty, fostering a people-first culture while driving operational excellence is essential, requiring the director to inspire teams and maintain collaborative partnerships internally and externally.
Daily tasks range from supervising leasing and maintenance operations to managing budgets and financial reports. The director also ensures compliance with company policies, nurtures team growth, and liaises with stakeholders to enhance community living standards and operational efficiencies.
Balfour Beatty emphasizes a ‘we care’ culture, integrating empathy and meaningful relationships into operations. This approach, combined with a robust benefits structure and a strong focus on community pride, sets their Operations Director position apart in fostering not just management but impactful leadership.
Candidates with the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) designations are favored, reflecting the company’s commitment to professional standards and industry-recognized expertise in property operations.
Palmer Lake’s market sees moderate competition for experienced operations directors, especially those with military or hospitality backgrounds. Employers value candidates who combine operational savvy with leadership skills, creating a balanced candidate pool but emphasizing quality and cultural fit.
A $118,000 annual salary aligns well with the upper mid-range pay for similar property management leadership roles in Colorado’s smaller communities, reflecting the company’s investment in attracting seasoned directors who can deliver both operational performance and resident satisfaction.
Challenges include resolving recurring maintenance issues proactively, aligning facility schedules with community needs, and ensuring operational metrics meet business agreements. Effective communication and problem-solving skills are crucial to maintaining high living standards and operational continuity.
The position requires hands-on involvement in budgeting, forecasting, and financial reporting alongside mentoring teams and cultivating partnerships. This dual focus ensures fiscal responsibility supports a thriving community atmosphere, balancing numbers with people-centric leadership.
Candidates will experience a community-oriented culture that values empathy and collaboration. The local work environment encourages open communication and community engagement, reflecting Palmer Lake’s smaller-town feel combined with the professionalism of a national infrastructure firm.
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