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Alterations Customer Service Representative
David's Bridal
Location : Dallas, TX, 75201
Job Type : Part Time
Salary : Competitive
Date Posted : 1 December 2025
- NOW HIRING
- Location
- TX - Dallas
- Area
- Store Hourly Careers
- Category
- Retail - Alterations
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*Additional terms and conditions apply.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400bonus for every referral hired with NO LIMIT
- Competitive hourly pay rates & team bonus
- Get Paid Early!
*Additional terms and conditions apply.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Promote all alterations services and personalization options.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we’ve popped the question, please say “I do”.
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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Freqently Asked Questions
Dallas's retail sector shows steady demand for skilled alterations customer service representatives, especially at established brands like David's Bridal. The competition remains moderate, with candidates who have retail experience and basic sewing knowledge gaining an edge in this local market.
While no mandatory certifications exist, proficiency in computerized POS systems and some sewing or garment alteration skills are highly favored in Dallas. Familiarity with local retail trends and excellent customer engagement techniques also enhance your profile for roles at David's Bridal.
Typical duties include greeting clients, scheduling alteration appointments, handling phone inquiries, pressing garments, and ensuring timely pickup readiness. This role demands multitasking while maintaining a polished customer experience, supporting smooth alterations department operations.
Starting in this role often leads to expanded responsibilities such as overseeing alterations workflows or moving into store management. Developing strong customer relations and operational skills can open opportunities in retail supervision or specialized tailoring services.
Based on local retail standards, hourly pay typically ranges from $13 to $16, with additional team bonuses and referral incentives offered by companies like David's Bridal. These figures reflect experience, shift times, and specific store policies.
David's Bridal emphasizes a customer-first culture combined with a strong focus on diversity and inclusion, offering perks like early pay access and generous discounts. The position blends retail customer service with garment care, making it ideal for those who enjoy a hands-on, personalized service environment.
Yes, new employees receive guidance on using point-of-sale systems and customer management tools, along with orientation on company values. Ongoing support ensures reps are well-equipped to deliver exceptional service and understand alterations workflows.
Focus on customer service excellence, retail experience, basic sewing or garment handling, appointment coordination, and proficiency with POS software. Showcasing a friendly attitude and ability to manage multiple tasks efficiently will attract recruiters.
Weekend shifts cater well to students or those balancing other commitments, with the added benefit of competitive wages and team bonuses. Dallas’s vibrant weekend retail traffic means more customer interactions and opportunities to build rapport.
David's Bridal offers part-time employees access to supplemental insurances, vision care, 401k programs, and unique perks like identity theft protection. These benefits support long-term financial and health security even in hourly roles.
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