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Retail Sales Associate
American Freight
Location : Ooltewah, TN, 37363
Job Type : Full Time
Date Posted : 2 December 2025
Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Ooltewah, TN has a growing retail sector with steady demand for retail sales associates, particularly in furniture and home goods stores like American Freight. While not as saturated as larger cities, candidates can expect moderate competition and opportunities for both part-time and full-time roles.
Retail sales associates in Ooltewah often face varied shifts including evenings and weekends due to store hours and customer traffic patterns. Flexibility is key, especially during peak shopping seasons when stores like American Freight increase staffing to meet demand.
Strong communication, active listening, and familiarity with point-of-sale systems are crucial. Additionally, being tech-savvy enough to navigate online inventory and assist customers with digital orders enhances a retail sales associate’s effectiveness in today’s hybrid sales environment.
Entry-level retail sales associates often advance to supervisory roles or specialty sales positions by demonstrating consistent sales performance and leadership abilities. Gaining expertise in product knowledge and customer relationship management can open doors to management tracks within retail operations.
American Freight emphasizes proactive customer assistance and a consultative approach to selling. Their retail sales associates are trained to combine product knowledge with personalized service, ensuring customers find suitable solutions while maintaining a well-organized sales floor.
At American Freight, associates benefit from flexible scheduling options and a focus on teamwork across sales and support staff. The company’s emphasis on technology integration for customer service and inventory management also sets this role apart in the local retail landscape.
Retail sales associates in Ooltewah typically earn between $11 and $15 per hour, depending on experience and shift timing. Full-time positions at companies like American Freight may include benefits and opportunities for performance-based bonuses.
While formal certifications are not always mandatory, completing customer service or retail management courses can improve job prospects. Tennessee employers often value training in communication skills and point-of-sale technology proficiency.
American Freight associates collaborate closely, balancing the sales floor upkeep with quick access to inventory data through digital tools. This teamwork ensures customers receive timely assistance even during peak hours, maintaining smooth operations and satisfaction.
Yes, American Freight offers flexible scheduling for part-time associates, accommodating day, evening, and weekend availability. This approach supports work-life balance while meeting the store’s operational needs in a dynamic retail environment.
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