Jobloria
Service Advisor
Sonic Automotive
Location : Brentwood, TN, 37027
Job Type : Full Time
Salary : competitive
Date Posted : 1 December 2025
Find Your Job
Search All Jobs
Service Advisor - BMW/MINI OF NASHVILLE in Brentwood, TN at Sonic Automotive
Date Posted: 9/22/2025
Apply Now
Job Snapshot
About
AtBMW/MINI OF NASHVILLE, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
Job Description
TheService Advisoris responsible for scheduling service work in the service department and for selling additional needed service to customers.
Duties and Responsibilities:
· Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
· Greets customers in a timely, friendly manner.
· Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
· Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
· Test-drive the vehicle or refer to the test technician as necessary.
· Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
· Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
· Maintains a dealership-prescribed standard for “hours per customer repair order written."
· Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
· Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
Qualifications:
· High school diploma or the equivalent.
· Ability to read and comprehend instructions and information.
· Two years of experience in a dealership position.
· General knowledge of vehicle mechanical operations.
· ASE certification preferred.
· Sales experience preferred.
· Professional personal appearance.
· Excellent oral and written communication skills.
· All applicants must be authorized to work in the USA
· All applicants must perform duties and responsibilities in a safe manner
It's time to make the most important move of your career
Freqently Asked Questions
In Brentwood, ASE certification is highly valued for Service Advisors, enhancing trust with customers and employers like Sonic Automotive. It signals solid knowledge of vehicle systems and service standards, aligning with local dealership expectations and increasing your competitiveness in the job market.
Brentwood shows steady demand for Service Advisors due to its affluent population and active automotive market. Compared to cities like Nashville, competition is moderate but offers solid growth prospects, especially at established dealerships such as Sonic Automotive.
Service Advisors must excel at clear, friendly communication, especially when explaining service costs and repair timelines. Proactive updates and customer engagement are key to boosting satisfaction scores and repeat business in busy service departments.
A general understanding of vehicle mechanics helps Service Advisors convey service needs accurately and build customer trust. While deep technical expertise isn't mandatory, familiarity with common repairs and maintenance procedures is crucial.
Service Advisors can transition into service management or customer relations roles over time. Gaining certifications and sales expertise often opens doors to leadership positions within dealerships like those in the Sonic Automotive family.
Sonic Automotive emphasizes professional development and teamwork, offering resources to enhance your skills. Their extensive dealership network provides exposure to diverse vehicle brands and customer bases, enriching your experience.
Advisors here must balance luxury brand standards with customer expectations, ensuring precise communication about premium service offerings. Staying updated on BMW/Mini maintenance menus and policies is vital to meet brand-specific quality benchmarks.
Service Advisors in Brentwood typically earn between $38,000 and $48,000 annually, influenced by experience and dealership size. Positions at well-known companies like Sonic Automotive may offer competitive pay with benefits, reflecting local market trends.
Most Service Advisor positions in Brentwood, especially at dealerships like Sonic Automotive, require full-time availability due to the customer-facing nature and scheduling demands. Part-time options are rare but may exist in smaller service centers.
Advisors must be familiar with OSHA guidelines and hazardous waste disposal rules applicable in Tennessee dealerships. Ensuring compliance safeguards customers, staff, and environmental standards, reflecting Sonic Automotive's commitment to responsible operations.
Springfield, TNPopular Searches for Service Advisor