Restaurant Supervisor Lead
Bloomingdale, IL, US, 60108-2359
Compensation: $17.00 - $17.00 per hour plus tips.
Benefits:
- Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
- Paid Vacation of 10 days per year, accruing at 3.08 hours per pay period
- FREE pizza, salad, and beverages
- Pet insurance
- Discounted gym membership
- Free counseling sessions
- Medical, dental and vision insurance eligibility based on hours worked
- 401(k) retirement
Summary
The Restaurant Supervisor Lead is the second in command on the store leadership team . You lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations skill side by side with the General Manager.
You set the tone for team, showing how to embrace our customers as guests welcoming the pineapple adventurers, gluten-friendly cravers, and the sauceless rebels. You will model the idea that together our restaurants create an experience that makes sure everyone belongs.
Over 70% of MOD Leaders are promoted internally. Everyone belongs includes creating a place where our team find value in their work. Where their efforts get them to where they want to be. MOD can be your long-term career home or a bridge between two points.
Because at MOD; ALL PIZZAS ARE WELCOME!
Key Responsibilities
- Set and sustain the tone of the shift, keeping the energy high.
- Create positive vibes and a welcoming atmosphere for both Squad Crew and customers
- Keyholder cash handling responsibilities
- Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate
- Manage shift duties checklists and address/escalate any equipment malfunctions
- Focus on the growth and well-being of the Squad and celebrate wins
Required Qualifications
- Minimum of 1 year of customer service or restaurant experience
- Must be at least 18 years old
- Previous experience coaching, teaching and inspiring others
- Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
- Customer service skills and a proven ability to remain calm and focused
At our table,everyone has a place. Explore your inner pizza enthusiast and feel right at home.Apply todayto work in a restaurant that is also a social movement.
This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act .
Job Segment:Food Service, Hospitality, Operations
Freqently Asked Questions
In Bloomingdale's fast-paced dining scene, a Restaurant Supervisor leads by fostering positive energy and clear communication, ensuring squad crew cohesion. They balance operational tasks while motivating staff to maintain service quality, especially during peak hours, which is crucial for MOD SUPER FAST PIZZA's customer experience.
A Restaurant Supervisor Lead excels by coaching shift supervisors and crew, driving team development, and managing operational challenges with empathy. Unlike general supervisors, they act as second-in-command, shaping the store’s culture and sustaining high morale, essential for MOD's inclusive, guest-focused environment.
While no strict certifications are mandated in Illinois, supervisors benefit from food safety training like ServSafe and leadership workshops. These credentials enhance compliance and team management skills, aligning with MOD's standards for quality and safety in Bloomingdale's hospitality sector.
Bloomingdale’s growing food service market presents moderate competition for supervisory roles, with demand rising for skilled leaders who can juggle customer service and staff management. Employers like MOD SUPER FAST PIZZA seek candidates with proven coaching abilities to maintain their fast-casual service edge.
MOD emphasizes internal promotion, with over 70% of leaders advancing from within. Supervisors receive hands-on training alongside general managers, fostering skill growth and leadership readiness, making it an ideal place for those aiming for long-term careers in restaurant management.
MOD’s inclusive culture and fast-casual model require supervisors to adapt quickly to diverse customer needs and squad crew dynamics. Balancing operational excellence with creating a welcoming atmosphere for all guests, including niche groups like gluten-friendly diners, sets MOD apart in supervisory expectations.
The position offers a steady hourly rate of $17.00 plus tips, competitive within Bloomingdale's food service market. This compensation reflects the role’s leadership demands and the opportunity to earn additional income through gratuities in a bustling, customer-centric environment.
Daily responsibilities include energizing shifts, overseeing cash handling, resolving crew or customer concerns, and maintaining equipment functionality. Supervisors also focus on coaching team members and ensuring seamless operations, vital to sustaining MOD’s reputation for friendly and efficient service.
MOD fosters a community-driven culture where supervisors lead by example in inclusivity and team empowerment. This environment encourages supervisors to embrace diverse guests and crew, blending operational leadership with a social movement mindset that values belonging and growth.
Yes, the role includes perks like paid sick and vacation time, free meals, pet insurance, discounted gym memberships, counseling sessions, and eligibility for medical, dental, vision insurance, plus 401(k) retirement plans, reflecting MOD’s commitment to employee well-being.
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