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Alterations Customer Service Representative
David's Bridal
Location : Toledo, OH, 43604
Job Type : Part Time
Salary : Competitive
Date Posted : 1 December 2025
- NOW HIRING
- Location
- OH - Toledo
- Area
- Store Hourly Careers
- Category
- Retail - Alterations
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*Additional terms and conditions apply.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400bonus for every referral hired with NO LIMIT
- Competitive hourly pay rates & team bonus
- Get Paid Early!
*Additional terms and conditions apply.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Promote all alterations services and personalization options.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we’ve popped the question, please say “I do”.
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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Freqently Asked Questions
Mastering communication and multitasking is vital for an Alterations Customer Service Representative. Familiarity with POS systems, basic sewing knowledge, and a keen eye for garment details enhance efficiency and customer satisfaction in retail alterations.
Typical days involve greeting clients, scheduling alteration appointments, handling garment pressing, and ensuring timely pickup readiness. Balancing hands-on tasks with customer interaction ensures a seamless alterations experience at retail stores.
Starting in alterations customer service can lead to roles in retail management, tailoring specialization, or customer experience coordination. Building expertise in both customer care and garment alterations opens diverse growth opportunities.
Toledo's bridal market shows steady demand for personalized alterations, with David's Bridal recognized for quality service. Local clientele appreciate tailored fittings, making this role central to maintaining customer loyalty in the area.
While retail roles are generally abundant in Toledo, alteration-focused positions like this CSR are more niche, leading to moderate competition. Candidates with sewing experience paired with customer service skills stand out.
Employees enjoy perks such as early pay through Dayforce Wallet, a $400 referral bonus without limits, plus generous discounts. These benefits support both financial wellbeing and a rewarding work environment.
David's Bridal emphasizes diversity, inclusion, and employee empowerment, fostering a welcoming atmosphere. This cultural commitment helps Alterations CSRs feel valued and motivated while delivering exceptional customer service.
Hourly wages typically range from $12 to $16, depending on experience and training. David's Bridal also offers team bonuses and a $400 referral incentive, making the overall compensation competitive within the local retail alterations sector.
A high school diploma or equivalent is standard, with 1-2 years of retail experience preferred. Prior sewing knowledge is advantageous but not mandatory, as on-the-job training supports skill development.
By managing customer flow, promoting personalization options, and maintaining garment quality, the Alterations CSR directly contributes to the company's high customer service ratings, enhancing brand reputation and repeat business.
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