Jobloria
Assistant Front Desk Manager
American Family Fitness
Location : Henrico, VA, 23231
Job Type : Full Time
Date Posted : 2 December 2025
Assistant Front Desk Manager
Objectives: To supervise and/or perform the administration of all receptionist duties. To ensure exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and jovial front desk staff, scheduling appropriate coverage for the club at all times. To communicate all promotions, activities, and developments in all departments within the club to the members.
Reports to: Front Desk Manager, Assistant General Manager and General Manager
Performs all expectations/maintains all responsibilities of the Front Desk Attendant in addition to the following:
Game Plan:
1. Organize "zones" for specific tasks and appoint a receptionist/attendant to each zone to maintain the efficiency of the front desk.
2. Schedule staff to provide appropriate coverage and submit to the Front Desk Manager by the 24th of each month. 3. Reconcile end of the month paperwork and submit to the coprorate office.
4. Complete daysheets and daily club and cafe deposits.
5. Respond in a timely manner and satisfactory way to members' concerns or comments from the suggestion box which relate to the front desk.
6. Attend department head meetings and inform staff of developments and upcoming events within the club.
7. Ensure that the front desk staff is meeting the expectations of the club manager.
8. Hold regularly scheduled department meetings for ongoing training and sharing of information.
9. Recruit, hire, and train necessary staff. Accurately complete paperwork for new hires and submit to corporate before placing a new employee on the schedule.
10. Maintain current personnel records on front desk staff and complete Personnel Action forms when appropriate.
11. Schedule an orientation for each new employee with the Assistant GM.
12. Use disciplinary action when necessary and properly document such action. Terminate substandard employees.
13. Develop, implement, and evaluate front desk staff goals on a regular basis.
14. Provide constant feedback on job performance and review each staff member yearly.
15. Communicate effectively with and profide constructive feedback to all department heads and management staff.
16. Use proper chain of command and ensure staff does the same.
17. Set the example of professional behavior and exception customer service for all staff members.
18. Recite mission statement and make sure that each receptionist is constantly working to fulfill the company's mission statement and corporate vision.
Freqently Asked Questions
Strong communication and team coordination stand out for a Front Desk assistant at a Henrico fitness center. Balancing customer service with staff scheduling and training ensures smooth daily operations while fostering a supportive environment for both members and employees.
This position blends frontline customer service with managerial oversight, including hiring, training, and performance evaluations. Unlike standard front desk roles, it demands proactive staff supervision and strategic organization to maintain high service standards in a dynamic fitness setting.
Yes, hands-on experience with staff scheduling, managing attendance, and documenting performance is highly valued. Employers in Henrico seek candidates who can efficiently handle these managerial tasks while ensuring excellent member interactions.
Certifications in customer service management, CPR, or fitness industry-related credentials can enhance your profile. Henrico employers often appreciate candidates with locally recognized training that aligns with health and safety standards in club environments.
In Henrico, Assistant Front Desk Managers typically earn between $38,000 and $46,000 annually, depending on experience and club size. This reflects the managerial responsibilities combined with frontline customer engagement inherent in the role.
This role serves as a vital link between front desk staff and upper management, ensuring communication flows smoothly. Responsibilities include relaying promotions, managing staff feedback, and supporting the club’s mission through daily operational leadership.
Due to its emphasis on team zones and member engagement, this role demands multitasking across administrative duties and interpersonal skills. Balancing staff training with high-volume customer interactions at American Family Fitness requires adaptability and strong organizational skills.
Henrico’s suburban layout means most employees rely on personal vehicles or carpools. Public transit options are limited, so planning for a drive and parking availability is common for those working in local fitness centers.
Henrico shows steady demand for front desk supervisory roles in health clubs due to expanding fitness trends. Competition remains moderate, with candidates possessing managerial experience and customer service skills favored by hiring managers.
Assistant managers take on scheduling, staff training, and performance reviews, whereas front desk associates focus primarily on member check-ins and routine administrative tasks. The managerial position also handles conflict resolution and operational reporting.
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