Work From Home Auto Finance Customer Service Coordinator

Help Wanted Alaska

Location : Richmond,VA

Job Type : Full Time

Salary : $43,680 - $43

Date Posted : 1 December 2025

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Work From Home Auto Finance Customer Service Coordinator job in Richmond, VA, US

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Work From Home Auto Finance Customer Service Coordinator

Join to apply for theWork From Home Auto Finance Customer Service Coordinatorrole atCapital One

Work From Home Auto Finance Customer Service Coordinator

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Join to apply for theWork From Home Auto Finance Customer Service Coordinatorrole atCapital One

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Our Auto Finance Servicing team has been hard at work strategizing ways to better serve our nearly 3 million customers, and we need savvy problem-solvers in our call center to deliver some world-class red carpet experiences.

Were not just looking to fill open positions we seek outgoing, passionate people who want to start a long career. with a knack for making someones day. How cool would it be to tell your friends that your job is to be a ray of sunshine and find solutions that create a happy and loyal customer?Location:Work From HomeSchedule:Monday - Friday 8 am - 5 pm CSTTraining:Monday - Friday 8 am - 5 pm CSTGeneral Responsibilities:

Place outbound calls to potential customers looking to refinance their auto loans
Take an active role in educating customers about our products and services
Answer inbound calls and greet customers with energy and enthusiasm
Thrive in a fast-paced, lively and dynamic work environment
Use a conversation based approach to uncover customer needs using open-ended questions after all, scripts are for robots
Guide customers through the online enrollment process
Assist customers with account questions in an energetic and spirited manner
Perform multiple tasks / navigate multiple systems simultaneously to service the customers application or troubleshoot their questions and issues
Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
Strive for first call resolution, and take true ownership of customer needs and issues
Own your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to date
Build strong working relationships with experience partners to effectively problem solve
Have strong positive influence on peers
Communicate in a professional manner in all settings

High School Diploma, GED, or equivalent certification
At least 2 years Customer Service or Call Center Experience
At least 1 year of experience using Google Suite or Microsoft office

At least 1 year of auto finance experience
At least 3 years of Customer Service or Call Center experience
At least 6 months of experience in the Financial Industry

Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Medical, Dental, Vision, Prescription coverage Day 1
Flexible Scheduling
Paid Time Off
Wellbeing offerings such as backup childcare and Mental Wellness support
Tuition Reimbursement
Paid Training and Development offered quarterly
Flexible Spending Account
Life Insurance as well as Disability
Disability Insurance
401 K and Stock Purchase Plan

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

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Job function
Other

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Freqently Asked Questions

Which skills are essential to thrive as a Work From Home Auto Finance Customer Service Coordinator??

Success in this position hinges on strong multitasking abilities, effective communication, and a solid grasp of auto finance concepts. Familiarity with tools like Google Suite or Microsoft Office enhances efficiency in managing customer accounts remotely while maintaining a professional and empathetic demeanor.

How does a typical day unfold for someone in the Work From Home Auto Finance Customer Service Coordinator role??

Daily tasks include engaging with customers via calls to discuss refinancing options, resolving account inquiries, and guiding clients through enrollment processes. Coordinators navigate multiple systems simultaneously, emphasizing personalized conversations over scripted responses to deliver exceptional service.

What career progression opportunities exist for auto finance customer service coordinators working remotely??

Starting as a coordinator offers pathways to supervisory or specialist roles within finance customer service teams. Building expertise in auto finance and customer relationship management can lead to positions in operations or financial advising, especially within companies embracing remote work.

Are there particular challenges unique to remote customer service coordination in the auto finance sector??

Remote roles demand a distraction-free workspace and reliable high-speed internet. Coordinators must handle technical troubleshooting independently and sustain engagement without face-to-face interaction, requiring adaptability and self-motivation to maintain high-quality customer experiences.

What is the demand for Work From Home Auto Finance Customer Service Coordinators in the Richmond, VA job market??

Richmond’s growing financial services sector has increased openings for remote customer service roles, reflecting a broader trend toward virtual employment. Candidates with auto finance experience and remote work readiness are particularly sought after in this region.

How competitive are the salaries for remote auto finance customer service roles in Richmond, VA??

Salary ranges typically fall between $50,000 and $75,000 annually, influenced by experience and company size. Richmond’s cost of living allows for competitive compensation packages, often supplemented with benefits like paid time off and health coverage.

In what ways does Help Wanted Alaska tailor the Work From Home Auto Finance Customer Service Coordinator position to fit company culture??

Help Wanted Alaska emphasizes hiring passionate individuals who value customer satisfaction and long-term career growth. Their remote structure prioritizes flexibility, continuous development, and fostering a positive, solution-oriented mindset among coordinators.

What onboarding or training can new hires expect when joining Help Wanted Alaska as a remote Auto Finance Customer Service Coordinator??

New employees undergo structured training Monday through Friday from 8 am to 5 pm CST, focusing on product knowledge, customer interaction techniques, and system navigation. This comprehensive approach ensures readiness to deliver seamless support from day one.

How does the Work From Home Auto Finance Customer Service Coordinator role at Help Wanted Alaska differentiate itself from similar positions in other companies??

This role uniquely blends financial expertise with a customer-centric approach, emphasizing personalized service over scripts. Help Wanted Alaska fosters a vibrant remote work culture that supports professional growth, backed by robust benefits and flexible scheduling.

Does working remotely as a customer service coordinator in Richmond, VA require specific home office setups or internet standards??

Candidates must secure a quiet home office and a private, password-protected network with cable or fiber internet. Minimum VPN speeds of 5 Mbps download are required, with hotspots or satellite connections disallowed to guarantee uninterrupted, high-quality customer interactions.

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