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Retail Sales Associate
American Freight
Location : Harlan, IN, 46743
Job Type : Full Time
Date Posted : 2 December 2025
Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Mastering effective communication, product knowledge, and customer service techniques is crucial for a Retail Sales role in Harlan, IN. Being adept at using point-of-sale systems and understanding local consumer preferences can help boost sales and enhance customer satisfaction.
In fast-paced retail environments, juggling customer assistance, inventory management, and transaction processing is vital. Successful associates prioritize urgent customer needs while maintaining merchandise organization to ensure a seamless shopping experience.
Retail Sales positions often lead to supervisory or management roles with experience and proven sales performance. Demonstrating leadership, product expertise, and reliability can open doors to higher responsibilities and better earning potential.
American Freight emphasizes flexible scheduling, which is ideal for balancing personal commitments. Their commitment to diversity and ongoing employee training also fosters an inclusive workplace that supports career growth within retail sales.
Yes, employees at American Freight receive structured training to enhance product knowledge, customer interaction, and technology use, empowering associates to handle complex sales scenarios and improve overall store performance.
Retail Sales Associates in Harlan, IN typically earn between $11 and $14 per hour, reflecting local cost of living and retail demand. Nearby urban areas might offer slightly higher wages due to increased competition and living expenses.
Harlan's smaller market means moderate competition for retail sales jobs. Candidates with flexible availability, strong customer service skills, and familiarity with sales technology often have an edge during hiring seasons.
While Harlan offers limited public transit, many associates rely on personal vehicles. Traffic is generally manageable, but planning around peak hours can minimize delays for timely shifts.
Retail Sales Associates focus on proactive customer engagement, sales goal achievement, and maintaining store presentation. Unlike cashier-only roles, they also assist with product knowledge and merchandising to drive store profitability.
Retail Sales offers dynamic interaction with customers and opportunities to influence buying decisions directly. This role often provides greater variety in daily tasks and potential for commission-based incentives compared to more static retail positions.
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