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Cashier/Customer Service Representative
Neiman Marcus
Location : Troy,MI
Job Type : Full Time / Part Time
Date Posted : 1 December 2025
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Cashier/Customer Service Representative
🔍 Sunrise, Florida
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- Last Call
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- 2 days ago Post Date
Your Role
As Sales Associate you will increase sales, establish and continue customer relationships by delivering outstanding customer service. You will support the merchandising and maintenance of the floor and corresponding stockroom area. You will report directly to the Assistant Store Manager or Assistant Store Manager, Merchandising.
What You'll Do
- Assist customers and deliver the best customer service. Use suggestive selling techniques
- Help with merchandise selection and merchandise returns
- Handle each register transaction
- Fulfill phone and online orders to support the omni-channel customer experience
- Knowledge of the sales floor and product. Be able to understand advantages, benefits or fits of a variety of vendors
- Use available tools to foster single and store sales: clientele books, clientele call campaigns, and Sales Associate Email
- Move and flow merchandise autonomously. Maintain the floor according to company directed standards. Maintain department area by size/vendor/silhouette/color/price and discount
- Handle phone calls and any customer service issues
- Comply with procedures for markdowns, re-ticketing, censoring, and inventory control
- Set up signage of promotional events
- Be aware of inventory issues
- Identify and reduce shrink in department
- Assist store team with preparation and execution of annual inventory
What You Bring
- Sales Associates must be willing to work a flexible schedule based on business need including evenings, weekends and holidays.
- Previous Retail experience
- Requires the ability to perform general math computations
- Be able to use a cash register
- Operate photographic and video equipment
- Perform some lifting of up to 25 pounds
Inclusive Benefits
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities
For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits
About Neiman Marcus Group
As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.
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Troy, Michigan
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Freqently Asked Questions
Success in this role requires strong communication and multitasking abilities, familiarity with cash register operations, and comfort handling customer inquiries. For Troy, MI, understanding local customer preferences and basic math competency also help enhance your efficiency and service quality.
Balancing sales and customer satisfaction means employing suggestive selling while attentively listening to customer needs. This role demands a proactive approach to resolving issues and guiding product choices, ensuring shoppers feel valued and more likely to return.
Typical duties include processing transactions, assisting with merchandise selection, handling returns, maintaining the sales floor, and supporting phone or online orders. This combination ensures a smooth customer experience and maintains store standards.
Troy offers a moderately competitive retail job market with ongoing demand for cashiers and service reps. Applicants should prepare for flexible scheduling and demonstrate reliability, as employers value adaptable associates ready for peak shopping periods.
While formal certifications aren’t typically mandatory, customer service experience and familiarity with point-of-sale systems are highly regarded. Employers in Troy also appreciate candidates with strong interpersonal skills and adaptability to retail technology.
Neiman Marcus provides extensive benefits like paid family leave, a 30% associate discount, and professional development opportunities. This luxury retailer fosters a diverse, inclusive environment that supports career growth beyond typical retail expectations.
Neiman Marcus emphasizes personalized luxury service, blending sales with relationship-building. Associates engage in omni-channel sales support and inventory management, offering a richer, more dynamic experience than standard cashier positions.
The average pay for this position in Troy typically falls between $12 and $16 per hour, influenced by experience and store location. Neiman Marcus may offer competitive wages aligned with luxury retail standards and comprehensive employee benefits.
Physical stamina is crucial since the role involves standing for long periods, occasional lifting up to 25 pounds, and stocking merchandise. Being physically prepared helps maintain productivity during high-traffic retail hours.
Dealing with diverse customer behaviors and peak-time rushes can be demanding. Effective communication, patience, and quick problem-solving help manage stress and ensure positive interactions despite a fast-paced setting.
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