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Assistant Store Manager
American Freight
Location : Cincinnati, OH, 45202
Job Type : Full Time
Salary : $45,000 to $62,000 per year
Date Posted : 2 December 2025
Assistant Store Manager
Posting Details
Job Details
Description
The Assistant Store Manager supports the Store Manager in the achievement of driving sales, credit, miscellaneous revenue, expense management, and planned cost recovery goals. The Assistant Store Manager ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service with both Associate and asset productivity. The Assistant Store Manager ensures that the store's presentation standards are maintained at the highest possible level. The Assistant Store Manager is also a role model within the unit for abiding by and holding others accountable to the overall business practices.
- Leads by example with the highest level of integrity
- Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and Associate morale
- Manages Human Resources (HR) transactional processes in staffing and training; assists in action plans to improve overall individual and store performance
- Selects, coaches, and develops strong and effective management and Supervisor/Lead Associates; develops a diverse, high performance team; sets and manages high standards, which includes taking decisive action with underperformers; and focuses on positioning high performers for growth opportunities within the store
- Supervise a team of associates who provide consultative selling and service for customers, including training, coaching and performance evaluations, utilizing the American Freight Professional Selling Process and Observation Tools.
- Managers all Performance Plans for Improvement (PPI)
- Acts as the Sales Manager on Duty (MOD) when needed
- Manages the customer experience within the store
- Maximizes Furniture Protection Plans (FPP), Financing (AFF), and other Miscellaneous Income opportunities within the store
- Monitors, coaches and reacts to all missed profit/revenue opportunities for the store
- Takes ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, and Associate morale
- Ensures consistency of merchandising execution and operational processes within the store
- Understands and communicates to Territory leaders and Store Operations staff, ideas or activities that would lead to cost recovery improvements
- Ensures that the store operates in full compliance with applicable laws, regulations and Company Code of Conduct and ethics policies
- Provides a safe working environment for both Associates and Customers
- Performs other duties as assigned
As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, achieving sales goals, skill set, level of experience, and cultural fit. The range of starting pay for this role is $45,000 to $62,000 per year.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
An Assistant Store Manager plays a pivotal role in driving sales by coaching associates on consultative selling, optimizing merchandise presentation, and ensuring excellent customer service. They also identify missed revenue opportunities and support store-wide initiatives that enhance profitability and product mix.
Key differentiators include strong leadership, effective communication, ability to manage staff performance, and proficiency in inventory control. A successful Store Assistant also excels in conflict resolution and motivating the team toward achieving sales and cost recovery goals.
Cincinnati's retail market features diverse competitors, requiring Assistant Store Managers to focus on superior customer experiences and efficient store operations. The city's consumer expectations and regional economic factors demand agility in merchandising and staffing to maintain market share.
While no mandatory certifications exist, credentials in retail management, customer service, or leadership training are valued. Local employers often prefer candidates with experience in retail sales strategies and human resource processes relevant to Ohio's employment regulations.
Experience as an Assistant Store Manager can lead to Store Manager positions, district or regional management roles, or specialized corporate functions like merchandising or training. Growth depends on leadership skills, sales performance, and ability to drive operational excellence.
Unlike other roles, Assistant Store Managers actively balance sales leadership with HR duties such as staffing and coaching. They often serve as the acting manager on duty, managing store presentation standards while simultaneously focusing on team development and compliance.
American Freight emphasizes integrity, accountability, and high standards. Assistant Store Managers are expected to be role models, fostering a positive environment that prioritizes customer satisfaction, associates' growth, and strict adherence to company policies and ethical standards.
American Freight's Assistant Store Managers are tasked with maximizing furniture protection plans and financing options, which adds a revenue-focused dimension beyond typical retail management. Additionally, they must ensure flawless execution of corporate programs tailored to cost recovery and associate morale.
Starting pay for this role generally falls between $45,000 and $62,000 annually. Actual compensation may vary based on sales achievements, experience level, and cultural fit, aligning with competitive retail management salaries in the Cincinnati area.
Cincinnati's retail sector shows steady demand for full-time Assistant Store Managers, but the competition remains moderate due to numerous local retailers. Candidates with proven leadership and a strong track record in sales and team management tend to secure positions more readily.
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